Kristin Larson
Whiteland
Summary
Experienced professional with a strong background in prescription management and customer service, adept at maintaining accurate records and ensuring compliance with regulatory standards. Demonstrated ability to manage inventory control processes, including ordering and tracking supplies, while resolving customer complaints efficiently. Proven skills in data entry and quality control, contributing to the overall operational effectiveness of pharmacy departments. Successfully trained and supervised teams, fostering a collaborative environment focused on improving workflow and service delivery.
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Pharmacy Technician
Genoa Pharmacy
Indianapolis
12.2024 - Current
- Managed filing of prescriptions, both electronically and manually.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Established or maintained medications and other patient profiles.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Entered prescription information into computer databases.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
Lead Pharmacy Technician
CVS Pharmacy
Bargersville
02.2013 - 12.2024
- Ensured that all medications were stored properly, following safety protocols.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Assisted in the training of new pharmacy technicians and provided feedback on their performance.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Oversaw inventory management processes such as ordering, stocking, tracking expiration dates.
- Managed day-to-day operations of the pharmacy department including staffing schedules.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Performed quality control checks to ensure accuracy of medication dispensing.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Led a team of pharmacy technicians, providing training and supervision.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Organized and led team meetings to discuss workflow improvements and challenges.
Education
Center Grove
Bargersville, IndianaSkills
- Prescription management
- Inventory control
- Medication dispensing
- Customer service
- Insurance processing
- Quality control
- Pharmacy operations
- Team leadership
- Data entry
- Complaint resolution
- Patient education
- Regulatory compliance
- Record keeping
- Medication storage
- Supply ordering
- Medication labels
- Prescription interpretation
- Drug inventory management
- Pharmaceutical calculations
- Drug monitoring
Languages
English
Full Professional
Certification
- Nationally Certified Pharmacy Technician
- CPR and First Aid
References
References available upon request.
Timeline
Pharmacy Technician
Genoa Pharmacy
12.2024 - Current
Lead Pharmacy Technician
CVS Pharmacy
02.2013 - 12.2024
Center Grove