Kristin Mott
Kokomo
Summary
Dynamic Assistant Manager at Family Dollar with expertise in inventory management and team leadership. Proven track record in enhancing sales through strategic promotional displays and exceptional customer service. Skilled in training staff and resolving conflicts, fostering a positive work environment while ensuring operational efficiency. Committed to driving results and building strong vendor relations.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Family Dollar
Kokomo
05.2025 - Current
- Processed payments from customers using POS systems efficiently.
- Provided leadership and guidance to team members as needed.
- Trained new staff members in operating policies and procedures.
- Organized promotional displays within the store to increase sales volume.
- Monitored the daily operations of the store, including sales, employees, customer service, and stocking.
- Conducted regular inventory audits to ensure accurate stock levels.
- Assisted with hiring new employees by conducting interviews and providing feedback on candidates.
- Monitored employee performance and provided feedback for improvement opportunities.
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Supervised cash register transactions to minimize errors or theft.
- Developed and maintained positive relationships with customers and vendors.
- Confirmed that all safety protocols were being followed during store hours.
- Handled incoming calls from customers regarding product inquiries or orders.
- Resolved customer complaints in a professional manner while adhering to company policy.
- Coordinated with store personnel to ensure opening and closing procedures were followed correctly.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Handled customer service issues and rectified employee problems.
- Analyzed, monitored, and maintained inventory.
- Opened facility daily and prepared areas for service.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Crew Member
KFC
Kokomo
06.2022 - 05.2024
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Checked expiration dates on all products before serving them to customers.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Informed customers about daily specials in an engaging manner.
- Maintained an organized work area to ensure efficient operations.
- Assisted management team with inventory counts of food products and beverage supplies.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Restocked kitchen supplies including food products and utensils.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Packed fast food products in approved containers, cups, and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Took orders from patrons and input selections into store computer system.
- Organized and restocked supplies to support operations and team productivity.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Cook
Kokomo Rescue Mission
Kokomo
02.2023 - 08.2023
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Organized storage areas for efficient usage of space.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Inspected kitchens for sanitary conditions before the start of each shift.
Crew Member
Rallys Fast Food Resturant
Kokomo
03.2022 - 06.2022
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Pemberton Township High School
Pemberton, NJ06-2006
Skills
- Point of sale systems
- Employee training
- Inventory management
- Customer service
- Team leadership
- Sales strategy
- Conflict resolution
- Vendor relations
- Operational efficiency
- Retail operations
Affiliations
- In my free time I volunteer with a local non profit called Helping Our Homies. We serve the homeless in out community by helping them with food, hygiene, clothes and housing.
Timeline
Assistant Manager
Family Dollar
05.2025 - Current
Cook
Kokomo Rescue Mission
02.2023 - 08.2023
Crew Member
KFC
06.2022 - 05.2024
Crew Member
Rallys Fast Food Resturant
03.2022 - 06.2022
High School Diploma -
Pemberton Township High School
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