Kristin Rowan

•Lead daily branch operations, sales performance, and customer experience initiatives for a retail banking center
• Manage and coach a team of 5 employees, focusing on performance development, operational excellence, and consultative customer service
• Drive branch growth through consumer and business banking relationship development, referrals, and solution-based sales strategies
• Oversee branch compliance, balancing, operational procedures, and risk management to ensure adherence to banking policies and regulations
• Support branch performance through employee coaching, sales accountability, and customer retention initiatives
• Build and maintain community relationships through outreach and local partnership engagement opportunities
• Foster a high-performance culture focused on teamwork, customer experience, and achievement of branch goals
• Utilize analytical and operational reporting to monitor branch productivity, sales trends, and service performance metrics

• Managed daily retail operations, sales performance, inventory control, and customer service initiatives for high-volume store locations
• Led employee hiring, training, coaching, scheduling, and performance management to support operational and sales goals
• Exceeded annual sales and profitability targets, including achieving year-over-year sales growth and increased store margin performance
• Developed strong client relationships and delivered customer-focused solutions to improve retention and overall customer satisfaction
• Managed cash handling, operational reporting, merchandising execution, and loss prevention procedures
• Coordinated vendor relationships, inventory management, and regional business initiatives to support overall store performance

• Provide excellent customer service
• Processed customer transactions promptly and delivered excellent customer service.
• Advise clients or customers
• Answer customer questions about policies, services, and products
• Assist customers with store and product complaints
• Created positive customer experiences and resolved customer complaints effectively.
• Demonstrate goods or services
• Arrange merchandise display
• Inspect merchandise
• Oversaw inventory management processes to maintain stock levels
• Take inventory or examine merchandise to identify items to be reordered or replenished. Stocked and rotated inventory regularly
• Assisted customers in finding out-of-stock items
• Communicated all merchandise needs or issues to appropriate supervisors
• Receive, open, unpack and issue sales floor merchandise
• Receive, open, unpack and issue sales floor merchandise