Kristina Agrue
Greenfield
Summary
Dynamic professional with a proven track record in billing and collections at Johnson's Commercial Flooring, adept in payment negotiations and maintaining patient confidentiality. Excelled in enhancing customer payment compliance and adept at fostering strong relationships. Skilled in software knowledge and assertiveness, significantly improved team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Billing / Collections
Johnson's Commercial Flooring
04.2024 - Current
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Negotiated to collect balance in full.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
Maintenance
Clifty Falls State Park
08.2022 - 12.2023
- Performed preventive maintenance.
- Assisted with website maintenance, development and maintenance of in-house software development.
- Reduced downtime with proactive maintenance planning and coordination.
- Performed scheduled maintenance and quickly responded to unscheduled maintenance requests.
- Completed daily maintenance to machine cab and wheels and complex maintenance to maximize equipment life.
Shift Leader
Subway
07.2021 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Brown County High School
Nashville, IN05.2008
Skills
- Patient confidentiality
- Verbal communication
- Payment negotiations
- Deadline oriented
- Invoice processing
- Accounts receivable management
- Billing procedures
- Software knowledge
- Cash application
- Dispute resolution
- Assertiveness
- Collection strategies
- Active listening
- Decision-making
- Relationship building
- Goals and performance
- Sales experience
- Outbound calling
- Collections
- Account review
Timeline
Billing / Collections
Johnson's Commercial Flooring
04.2024 - Current
Maintenance
Clifty Falls State Park
08.2022 - 12.2023
Shift Leader
Subway
07.2021 - 08.2022
Brown County High School
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