Kristina Barnett
Front Desk Associate
Indianapolis,IN
Summary
Dynamic professional with a proven track record in customer service and front office support at Trivedi Hospitality. Skilled in effective planning and transaction processing, I excel at enhancing guest relations and ensuring seamless operations. My strong communication abilities foster loyalty and satisfaction, contributing to outstanding service experiences.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Agent
Trivedi Hospitality
Indianapolis, IN
08.2019 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Medical Billing Specialist
IU Health Home Care
Indianapolis, IN
01.2018 - 06.2019
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Medical Billing Specialist
Solutions Health Care
Indianapolis, IN
01.2015 - 01.2017
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Monitored changes in payer requirements, adjusting billing practices accordingly to minimize disruptions in the revenue cycle.
Medical Billing Specialist
Solutions Health Care
Indianapolis, Indiana
02.2004 - 12.2015
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Located errors and promptly refiled rejected claims.
- Filed and updated patient information and medical records.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Liaised between patients, insurance companies, and billing office.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Education
Associate of Science - Medical Billing
Indiana Business College
Indianapolis 12.2002 - 12.2004
High School Diploma -
Perry Meridian
Perry Township, Indiana 09.1991 - 05.1994
Skills
Customer service
Front office support
Guest relations
Microsoft office
Documentation
Credit and cash payments
Listening skills
Hospitality services
Transaction processing
Training and mentoring
Effective planning
Cash handling
Timeline
Front Desk Agent
Trivedi Hospitality
08.2019 - Current
Medical Billing Specialist
IU Health Home Care
01.2018 - 06.2019
Medical Billing Specialist
Solutions Health Care
01.2015 - 01.2017
Medical Billing Specialist
Solutions Health Care
02.2004 - 12.2015
Associate of Science - Medical Billing
Indiana Business College
12.2002 - 12.2004
High School Diploma -
Perry Meridian
09.1991 - 05.1994
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