Kristina Wood
Coal City
Summary
Results-driven professional with extensive experience in coordinating workflows and managing training initiatives. Proven expertise in issue resolution and customer service, enhancing team performance and operational efficiency.
Overview
31
31
years of professional experience
Work History
Operator 3
Cook Medical Spencer
Spencer
07.2007 - Current
- Coordinated daily planning and workflow for four departments, ensuring timely output for 60 personnel.
- Led training and onboarding initiatives to enhance staff development and compliance standards.
- Managed non-conformance investigations, identifying root causes and implementing corrective actions for continuous improvement.
- Handled purchasing and inventory management to ensure product availability and control costs.
- Acted as primary liaison between departments, resolving issues via phone and email to minimize downtime.
- Maintained perfect attendance over 17 years, demonstrating exceptional reliability and commitment.
Production Line Operator
Raybestos Brakes
Crawfordsville
02.2005 - 06.2007
- Operated machinery to assemble brake components efficiently.
- Monitored production line for quality assurance and safety compliance.
- Collaborated with team members to maintain smooth workflow processes.
- Inspected finished products for defects and adherence to specifications.
- Adjusted machine settings based on production requirements and specifications.
- Operated production line machinery to manufacture products according to specifications.
Reservation Manager
Wyndham Hotel
Indianapolis
05.1994 - 09.1996
- Managed guest reservations through property management system.
- Trained staff on booking procedures and customer service standards.
- Coordinated group bookings and special requests efficiently.
- Developed and maintained relationships with travel agents and corporate clients.
- Oversaw daily operations of reservations department to ensure smooth workflow.
- Resolved customer inquiries and complaints with professionalism and care.
- Collaborated with front desk team to ensure seamless guest experiences.
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
Education
Associate Degree - Hotel And Business Management
Indiana Business College
Indianapolis, IN06-1993
Skills
- Team collaboration
- Issue resolution
- Customer service
- Staff training
- Effective communication
- Time management
- Problem solving
- Attention to detail
Timeline
Operator 3
Cook Medical Spencer
07.2007 - Current
Production Line Operator
Raybestos Brakes
02.2005 - 06.2007
Reservation Manager
Wyndham Hotel
05.1994 - 09.1996
Associate Degree - Hotel And Business Management
Indiana Business College
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