Kristine Mcdonald

Reduction in force done 01-17-2025

• Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
• Medicaid for IN and IL patients were my main focus for suspended accounts.
• Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
• Worked with physicians to resolve issues with billing, claims, and payments.
• Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.

• Fostered a collaborative environment by mentoring team members and promoting open communication.
• Cultivated a customer-centric culture for increased loyalty and repeat business.
• Strengthened customer relationships by addressing concerns promptly and ensuring satisfaction.
• Developed strong relationships with referrals and patients by offering personalized service tailored to their needs.
• Coordinated and scheduled patient set-ups, deliveries and any other patient call requests.

Reduction in force 01-04-2022, transitioned to Branch Coordinator for Merrillville/ Ft Wayne IN

• Provided exceptional customer service, handling inquiries and resolving issues in a professional manner.
• Resolved account discrepancies by analyzing financial data and collaborating with internal departments.
• Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
• Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
• Streamlined account resolution processes, leading to increased efficiency and reduced turnaround times.
• Documented all actions performed and interactions with customers.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Reviewed and processed CPAP, Bilevel and ventilator downloads to ensure complete patient compliance and payments.