Krist'n Downing

Key Skills & Leadership Experience

• Strategic Transportation Management: Spearheaded vendor negotiations, streamlined student transportation processes, and ensured clear communication between families, transportation providers, and the school. Adapted services to meet dynamic school needs.
• Advanced Technology Management: Led the deployment, repair, and maintenance of school-wide technology systems, ensuring optimal functionality for classrooms and communication tools (including iPads, desktops, and walkie-talkies).
• Comprehensive Facilities Management: Directed custodial operations, negotiated vendor contracts, and coordinated facility repairs, ensuring a safe and well-maintained learning environment. Proactively managed maintenance schedules and addressed concerns.
• Cafeteria & Compliance Oversight: Ensured food safety and cleanliness standards were met, while also overseeing IDOE compliance for meal counting, reimbursements, and procurement. Managed cafeteria staff and student safety during meal times.
• Operational Leadership of Front Office & Health Services: Streamlined document procurement, managed visitor check-in systems, and collaborated with the school nurse to maintain medical compliance and ensure students' health needs were met.
• Financial & Compliance Management: Managed budgets, payroll, and state-mandated reporting, collaborating with auditors for financial audits. Oversaw expense tracking, ensuring efficient use of school resources.
• Community Relations & Digital Marketing: Revitalized the school’s online presence through website and social media management. Led enrollment strategies, created marketing materials, and built lasting community partnerships to drive school growth and visibility.
• School Testing & Compliance Leadership: Ensured testing integrity and compliance by coordinating training, administration, and technology support for state-required tests. Acted as the main point of contact for standardized testing protocols.
• Expert Human Resources & Recruitment: Led all facets of recruitment, from job postings to offer letters, onboarding, and staff training. Implemented a streamlined onboarding process and ensured smooth payroll and PTO management for all staff.
• Staff Development & Instructional Leadership: Organized and led professional development workshops, including summer training sessions and retreats. Provided guidance on effective teaching strategies, classroom management, and behavior modification.
• Policy & Procedure Innovation: Developed and enforced school policies to ensure smooth operations, compliance with state and federal regulations, and the safety of students and staff. Led efforts to adapt policies to evolving school needs.
• Parent & Stakeholder Engagement: Cultivated strong, ongoing relationships with parents, community members, and outside organizations to support the school’s mission and initiatives. Fostered a collaborative, positive school culture.

As an educator, I was responsible for delivering engaging, standards-aligned instruction while fostering a supportive and inclusive learning environment. My key responsibilities included:

• Designing and implementing lesson plans based on provided curriculum, adapting content to meet the diverse learning needs of students.
• Differentiating instruction through small group work, interventions, and enrichment activities to support individual student growth.
• Creating a warm, structured classroom environment that promotes academic success and social-emotional well-being.
• Administering and analyzing assessments to track student progress, inform instruction, and ensure mastery of state standards and benchmark goals.
• Establishing strong partnerships with families through consistent communication and collaboration to support student learning.
• Utilizing data-driven instructional strategies to enhance student achievement and prepare students for standardized testing.
• Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
• Administered quizzes and tests to assess student understanding of material.
• Planned lessons, activities and trips to cover all required course material.
• Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Fostered student curiosity and interest through creative hands-on activities.
• Adapted teaching methods and materials to meet students' varying needs.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

• Collaborated with the lead teacher to develop and maintain a creative, warm, and nurturing learning environment for students
• Focused on daily activities that promote arts and social skills development, fostering a well-rounded educational experience
• Ensured compliance with state licensing requirements and strictly adhered to school and district policies, contributing to a safe and supportive atmosphere where children can thrive and express themselves within established boundaries

• Followed and implemented lesson plans left by the teacher, ensuring continuity of instruction and a smooth transition for students
• Developed and delivered engaging lessons in the absence of provided plans, tailoring content to meet students' needs and maintain educational progress
• Managed classroom behavior, ensuring students adhered to school policies and maintained a respectful and orderly environment
• Reported to work daily, providing flexible support across the school by filling in where needed when not assigned to a specific classroom

• Implemented lesson plans provided by the teacher, ensuring consistency in instruction and classroom management
• Developed and delivered engaging lessons in the absence of prepared plans, adapting to the needs of students and the curriculum
• Maintained classroom order and ensured adherence to school policies, fostering a positive and respectful learning environment
• Maintained day-to-day classroom management and discipline to promote learning initiatives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.

• Delivered superior customer service, aiming to ease the stress for taxpayers by providing clear and compassionate assistance
• Answered calls from taxpayers inquiring about their balance due, including setting up new installment agreements, revising existing ones, and reinstating defaulted agreements
• Provided accurate and helpful information regarding letters related to the Affordable Care Act, ensuring taxpayers understood their obligations and options
• Responded to customer requests for products, services, and company information.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Delivered superior customer service to a diverse clientele, processing transactions swiftly and accurately
• Cashed checks, processed deposits, and issued cashier's checks, money orders, gift cards, and funds transfers
• Maintained appropriate cash limits and ensured accurate balancing of transactions at the end of each business day
• Assisted customers with inquiries regarding specific account transactions, providing clear and helpful information
• Identified sales opportunities and referred customers to branch partners in financial services.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

• Provided superior customer service to a diverse customer base while processing transactions quickly and accurately
• Cashed checks, processed deposits, issued cashier's checks, money orders, gift cards, and funds transfers
• Maintained appropriate cash limits and balanced transactions at the end of each business day
• Assisted customers with inquiries on specific account transactions
• Referred customers to additional bank services

• Provided superior customer service in a timely and accurate manner
• Processed customer returns, exchanges, and layaway transactions in compliance with company policies
• Maintained organization and cleanliness of customer service desk and store
• Processed customer purchases as quick and friendly as possible
• Supported store-wide price changes
• Responded to phone queries regarding store operations and product inventory
• Arranged attractive store displays to increase revenue