Kristofer A Miller
Management Associate
New Delhi
Summary
Energetic and quick-learner with passion for innovation and teamwork. Unique combination of technical expertise and customer service. Committed to contributing to and enhancing project outcomes.
Overview
11
11
years of professional experience
Work History
Management Professional Associate
US Department of State
New Delhi, Delhi
11.2022 - Current
- Oversee the Customer Service Center, a centralized hub for onboarding new employees. Supervise two staff members, independently resolve administrative challenges, and coordinate cross-functional teams (IT, Finance, HR, Facilities, and Logistics) to ensure smooth employee transitions, including onboarding and Permanent Change of Station (PCS) moves.
- Provide strategic planning and problem-solving support to embassy personnel, including the Ambassador, American and local staff, and their families.
- Develop, assess, and enhance staff support programs to promote employee morale and well-being. Negotiate administrative support agreements with U.S. agency leadership, ensuring service quality and resolving concerns, particularly in challenging living environments with limited community resources.
- Advise senior leadership on internal embassy policies, drafting and reviewing official communications, including notices, memos, and policy updates related to HR, IT, Maintenance, Medical, Finance, and General Services at U.S. Embassy New Delhi.
- Lead cross-functional special projects that extend beyond standard responsibilities. Allocate resources, set milestones, assign tasks, track performance, and proactively resolve challenges to ensure successful execution.
- Spearheaded the early bidding process for over 20 positions during a one-month temporary assignment with HR American Services, streamlining staffing efforts and ensuring timely placement for key embassy roles.
- Develop and implement process improvement plans to enhance efficiency and effectiveness. Design performance-tracking spreadsheets to assess progress toward organizational goals.
- Advise staff on technical and administrative matters to ensure clarity and compliance. Recommend workflow and resource optimizations to improve operations and service delivery.
- Utilizing Power Automate, designed and implemented multiple automated workflow programs that had an embassy-wide impact. This resulted in significant process improvements, reduced discrepancies, and saved countless man-hours.
- Created a SharePoint-based submission and tracking system for management documents, streamlining approval processes for 300+ annual notices and memos. The system utilized SharePoint, MS Lists, and Power Automate to provide a drop box for submission and a tracker for viewing the progress of documents through the process.
Accomplishments: - Served as the President and Treasurer of the U.S. Embassy New Delhi American Employee Association (ASCA). Analyzed financial data, track trends, and create reports to support decision-making. Managed $6M in revenue across multiple business units, including a restaurant, bar, bowling alley, grocery store, and coffee shop. Led a $4M investment in treasury bills to strengthen capital reserves during the 2023 inverted yield curve.
- Earned a Meritorious Honor Award for leading the G20 Summit 2023 accreditation process of senior U.S. Officials, including President Biden, Secretary of State Blinken, Secretary of the Treasury Yellen, and their staff. Created a Power Automate flow to accredit 1900 staff within the strict two week accreditation window.
- Analyzed six years of air quality data in RStudio and presented findings and recommendations to optimize residential air filter schedules, achieving a balanced workload distribution (33.2%-33.4%-33.4%) and enhancing air quality for embassy staff in one of the world's most polluted cities.
- Developed a Power Automate workflow with AI Builder to reconcile PDF invoices against credit card statements in Power BI, saving over 16 hours weekly and reducing manual errors.
- Led and coordinated 55 volunteers for the U.S. Embassy New Delhi's annual independence day event, hosting over 800 diplomats and business leaders in 2023 and 2024.
- Wrote a critical analysis of the 2024 CDC Dog Rabies policy for the Mission India Deputy Chief of Mission to advocate for a continued exemption for federal employees abroad.
- Analyzed Delhi laws on the removal of trees for new embassy construction project show the lack of penalties for low survival rates of compensatory saplings that were being destroyed by cows and monkeys.
Program Analyst
Defense Manpower Data Center (DMDC)
Monterey, California
11.2019 - 08.2022
- Responsible for the information exchange between Army, Navy, Air Force, Marines, and Coast Guard and DMDC, regarding Active duty and Reserve personnel data for the DOD. Provided internal and external customers with releasable data and subject matter expertise related to assigned projects/areas.
- Lead data collection and presentation with Reserve and Guard representatives to correct data quality issues that were identified by the VA, ensuring military personnel are receiving the correct benefits.
- Researched and determined the scope and complexity of issues. Determined root cause for data quality errors and documented recommendations for long-term solutions. Identified and eliminated discrepancies.
- Developed and executed data cleanup measures as necessary within the timeline agreed upon by issue stakeholders.
- Identified areas of data quality improvement based on existing data quality metrics and worked with programmers to add more data quality metrics to track issues.
- Maintained compliance with DODM 7730.54 for EID (Early Tricare), GRAS (Guard and Reserve Active Service), and RCCPDS (Reserve Personnel) as the systems are migrated to AWS.
- Alerted customers, thoroughly researched issues, and provided actions for resolution as they arose.
- Assessed the priority of data issues independently and worked with VA and data partners on a solutions.
- Conducted sharepoint modernization and followed the Mainframe Change Management Process.
- Prepared meeting notes in joint DoD meetings.
- Wrote complex SQL and R scripts to answer congressional inquiries.
- Wrote requirements for a new EID ETL (Extract Transform Load) process in Python.
- Successfully presented and explained complex data analysis to non-technical customers on a daily basis.
- Identified numerous active service reporting gaps using DD214 and DEERS data.
- Built a narrative supported by data and actionable recommendations for correcting missing periods of active service.
- Worked closely with Office of the Under Secretary for Personnel and Readiness (OUSD MPP) to recommend concrete changes for service member separation policies.
- Reduced the data storage burden by eliminating a redundant data element that lacked policy support enabling more accurate reporting to customers.
- Followed all established procedures of the Division and the organization in matters to include, but not limited to, security, privacy and conduct.
- Provided weekly Mobilization reports and COVID Activation Reports. Provided daily extracts of Expired PE Dates to liaisons that have PDR access temporarily interrupted.
- Ran high visibility reports for COVID-related Defense Reporting Systems (DRS) requests.
- Provided bi-monthly counts of activations by project and statute codes for ARNG
- Provided data for a group addressing the issue of 400-day activations in the Army Reserve
- Maintained a communication plan per DMDC standard to include; list of stakeholders including all users with read access to file, basic briefing location, project overviews, and list of issues, which can be given to any stakeholders at a moment's notice.
Research and Development Associate
Synthetic Genomics Inc
09.2013 - 07.2016
- Genetically engineered viruses that are being developed as an alternative to antibiotics for deadly drug resistant bacterial infections
- Developed a potential vaccine for CMV, which causes infant death and birth defects
- Created a workflow for analyzing DNA sequencing files and trained coworkers at using it to eliminate bottlenecks that were slowing research progress
- Demonstrated quantitative skill by developing a predictive model for consumable laboratory items to create efficiencies in spending
- Conducted a series of demonstrations to influenced PhD level scientists and gain widespread adoption of a SQL-based organizational system to replace an inefficient excel-based system
Summer Intern
Dewhurst Group LLC
06.2018 - 08.2018
- Hand-Selected by the owner to work in his Bogota office with the primary objectives of evaluating the office and program management, revising company data protection policy, and developing new geothermal contracts
- Evaluated the existing geothermal financial model to be opaque, inflexible and not reflective of Colombian renewable energy policy
- Implemented a new financial model that was used to sign a deal for a renewable energy project in a postconflict zone of Colombia and negotiations for a project with Colombia's largest oil and gas company
- Researched renewable energy tax benefits and Colombian macroeconomic conditions to build an accurate financial model that reflected Colombian regulations
- Built a relationship of leadership, trust, and objectivity with the Bogota employees, which allowed me to gain their honest evaluations of the office leadership that were unattainable by the owner
- Presented a draft plan for change of management that was executed three months later
Summer Intern
SANZEN ENERGY
01.2018 - 05.2018
- Evaluated U.S Market entry opportunities
- Conducted risk management assessments
- Researched cutting-edge geothermal technologies for potential strategic alliances
Independent Cybersecurity Consultant
Independent Cybersecurity Consultant
08.2016 - 05.2017
- Modified data protection policies to be in compliance with the General Data Protection Regulation (GDPR)
- Researched information security practices to minimize company exposure to data breaches and litigation
Education
MBA - Concentration in Business Analytics
George Washington University
Washington, D.C. 04.2001 -
Bachelor of Science - Biology
Hampden-Sydney College
Hampden Sydney, Virginia 04.2001 -
Skills
Problem-solving
Timeline
Management Professional Associate
US Department of State
11.2022 - Current
Program Analyst
Defense Manpower Data Center (DMDC)
11.2019 - 08.2022
Summer Intern
Dewhurst Group LLC
06.2018 - 08.2018
Summer Intern
SANZEN ENERGY
01.2018 - 05.2018
Independent Cybersecurity Consultant
Independent Cybersecurity Consultant
08.2016 - 05.2017
Research and Development Associate
Synthetic Genomics Inc
09.2013 - 07.2016
MBA - Concentration in Business Analytics
George Washington University
04.2001 -
Bachelor of Science - Biology
Hampden-Sydney College
04.2001 -
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