Kristy Miller
Copart Auto Auctions
Fort Wayne
6
years of professional experience
Detail-oriented professional with a background in customer service, front desk operations, and administrative support. Trusted for clear communication, critical thinking, and accurate processing of records, payments, and paperwork. Focused on delivering efficient service and dependable support.
Work History
Customer Service Representative
2 Years 9 Months- Responded to customer inquiries regarding vehicle availability, auction procedures, and account status
- Processed title, registration, and release paperwork with accuracy and compliance
- Coordinated with dispatch, yard staff, and buyers to resolve pickup and transport issues
- Verified buyer information, payment status, and authorization requirements before vehicle release
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Front Desk Agent
1 Year 10 Months- Processed guest check-ins and check-outs accurately while maintaining welcoming front desk service.
- Managed reservations, modifications, and cancellations using property management system.
- Resolved guest inquiries and complaints promptly to support positive stay experiences.
- Handled phone calls, messages, and special requests with professionalism and urgency.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Front Desk Agent
1 Year 11 Months- Coordinated room status updates with housekeeping to ensure timely guest arrivals.
- Processed payments, folios, and billing adjustments while maintaining accurate records.
- Supported lobby operations by organizing arrivals, departures, and daily front desk tasks.
- Answered customer telephone calls promptly and appropriately handled needs.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Professional telephone demeanor
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Loyalty Champion
- Cross training in other areas of past jobs,
Timeline
Customer Service Representative
Copart Auto Auctions
01.2024 - CurrentRead More
Front Desk Agent
Hilton Garden Inn Hotel
03.2022 - 01.2024Read More
Front Desk Agent
Holiday Inn
04.2020 - 03.2022Read More
North Side High School
High School Diploma
Read More
Loyalty Champion
Enrollment of becoming a member. Advising why they should sign up, benefits etc:.