Krithic V

• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals.
• Met existing customers to review current services and expand sales opportunities.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
• Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
• Resolved complex procurement challenges by leveraging strong problem-solving skills and industry expertise strategically.
• Amplified online presence, overseeing redesign of company website and increasing social media engagement.
• Elevated customer satisfaction, introducing comprehensive feedback system to better address client needs.
• Identified opportunities for process improvements, leading to increased efficiency and cost savings.
• Kept detailed records of daily activities through online customer database.
• Set and achieved company defined sales goals.

• We offer agile and customizable products that range from 1:1 AI-supported online tutoring platforms to proctoring systems to learning management systems.
• Answer students/Family's questions related to the course and application content.
• Provided customers with follow-up emails and other documentation as needed to promote customer support excellence.
• Reply to student/parent and school admin messages via Freshdesk.
• Taking notes during tutoring sessions and following up with the student, later Grade student assignments and tests.
• Led a team of 15 members to successfully implement a new customer relations protocol.
• Developed and implemented a comprehensive training program for all incoming team members.
• Monitored and evaluated team performance to ensure team goals were met.
• Managed team resources to ensure productive and efficient workflow.
• Created and maintained strong relationships with partners, vendors and clients.
• Conducted team meetings to ensure effective communication and collaboration.
• Developed strategies to improve customer experience and retention.
• Mentored, coached and trained team members to reach their full potential.

• Sales Roles and Duties: Business Development: Identifying and pursuing new business opportunities, including generating leads and networking with potential clients.
• Client Relationship Management: Building and maintaining strong relationships with clients to understand their needs and preferences, ensuring high levels of customer satisfaction.
• Event Planning and Coordination: Overseeing the planning and execution of events, which includes logistics management, budget allocation, venue selection, and coordinating with vendors and suppliers.
• Team Leadership: Leading a team of event coordinators and support staff, providing guidance and support throughout the event planning process to ensure successful execution.
• Market Research and Analysis: Conducting research to stay informed about industry trends and competitors, allowing for informed decision-making and strategy adjustments.
• Post-Event Evaluation: Analyzing the success of events through feedback and data collection to improve future events and enhance overall service offerings.
• Reporting and Documentation: Maintaining accurate records of sales activities, client interactions, and event outcomes, and reporting these metrics to senior management.

• Customer service - Worked for SunGard, Bournemouth, Oldham (Clients) as coordinating with the Customer/Engineer about Holiday, Travel Request, Resourcing and Basic Trouble Shooting the Issue through Phone and Email
• Achieved an Average of 85%+ Customer satisfaction rating over the course of 1 year
• Designed and implemented a strategic business plan that expands company’s customer base and ensure its strong presence
• Handle 20+ Customer interactions per day, Giving Detailed, Personalized, Friendly, and polite service to ensure customer retention
• Communicated with customers through phone calls, online chats, and emails to assess customer needs and provide solutions
• Managed all complex complaints, issues, and problems to maintain customer satisfaction
• Understanding Client specifications and suggesting travel packages and relevant services
• Followed company regulations, policies, and processes
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Create improvement plans to change overall work performance as needed
• Prepared monthly and quarterly incentive bonus plans
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.

• Order Management, Dealing with the Purchase order co- Coordinating with the customers, ISR and sales regarding products through calls and mail
• Processing the orders received from sales
• Ensuring all the required documents are provided for respective orders at the time of processing
• Updating the Billing, Shipping addresses and contact details in the system
• Processing the orders using GII (GEDIS) application to update details and requirements as per the Purchase Order
• Uploading the order with correct documents into OPS (Order Processing System)
• Orders clearance within the SLA from the holds
• Following up with the Team to clear the orders within a given SLA
• Support new hires on doing auditing their orders and managing the daily activities
• Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
• Established relationships with vendors and suppliers to streamline procurement operations.
• Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
• Researched and identified potential new suppliers to increase vendor base.
• Negotiated contracts and agreements with suppliers to achieve best pricing and terms.
• Developed and strengthened supplier relationships.

• Collaborated with stakeholders to understand their needs and gather detailed business requirements.
• Research and identify potential leads through various channels, including online research, social media, and networking events.
• Worked for Dell and IBM companies in technical about Hardware and Tivoli software (B2B)
• Contact and qualify leads through phone calls, emails, and other communication methods.
• Monitoring the customer accounts and following up for more update.
• Develop and maintain a database of leads and prospects for future reference
• Collaborate with sales and marketing teams to develop effective lead generation strategies.
• Analyze and report on lead generation metrics to track progress and identify areas for improvement.
• Provide exceptional customer service to prospects and clients.
• Manage and prioritize multiple tasks and projects to meet deadlines.