KRITHIKA M

• Spearheaded end-to-end business development operations, from lead generation and quoting to deal closure, client onboarding, invoicing, and dispatch coordination.
• Built and nurtured strong relationships with corporate clients across Canada, managing large-scale charter solutions for events, business meetings, and premium travel requirements.
• Successfully closed high-value international deals, including a quarter-million-dollar ($250,000) corporate charter contract and another worth nearly $100,000, setting new revenue milestones.
• Acted as a single point of contact for Canadian and international clients across regions like USA, Europe- UK, Slovakia, Australia, Hong Kong, & South Korea ensuring seamless service delivery and client satisfaction.
• Worked closely with prestigious global and institutional clients including Google UK, BUBO (Slovakia), and renowned Canadian universities in Montreal and Toronto.
• Demonstrated exceptional client handling, quotation strategies, and follow-up techniques tailored to high-value corporate travel needs, consistently exceeding client expectations.

• Led day-to-day operations for the India office of a Canadian-based startup in stock analysis and digital marketing.

• Managed a remote team of 3–4 professionals, ensuring timely delivery of key project milestones.

• Oversaw hiring, vendor coordination, and resource planning to optimize workflow and team productivity.

• Handled project budgeting and coordinated with Canadian stakeholders for seamless collaboration.

• Implemented operational strategies and conducted performance reviews to drive accountability and efficiency.

• Served as the first point of contact for all inbound client inquiries via phone and email for premium business center spaces
• Handled and qualified leads, scheduled property tours based on client availability, and coordinated with sales and retail managers for seamless walkthroughs
• Maintained CRM records, ensured timely follow-ups, and supported the sales team in achieving occupancy targets
• Played a key role in enhancing client experience and maximizing lead-to-tour conversions.

• Collaborated closely with the digital marketing team to create promotional content for a Canadian limousine and airport charter service
• Managed and updated social media platforms including Tumblr and Twitter to enhance brand visibility
• Wrote engaging content tailored to marketing strategies and seasonal campaigns
• Scheduled and published posts to maintain consistent online presence and support ad campaigns
• Assisted with basic client communication and follow-ups, supporting the customer service process