Experienced VIP services manager with a focus on luxury hospitality and superior customer service. Strong skills in relationship management, problem resolution, and client-focused service. Demonstrated success in increasing satisfaction scores and ensuring operational excellence. Committed to creating impactful experiences and nurturing partnerships that enhance business performance.
Hi, I’m
Krithika Madetira
Guest Relation Executive Manager
Ponda
Summary
Overview
9
Languages
8
years of professional experience
Work History
Acacia Hotel & Spa
Desk Controller
01.2017
Job overview
- Staff management, Supervising and coordinating housekeeping staff. Conducting regular inspections to maintain high standards.
- Fulfilling guest requests responding to guest requests and resolving issues.
- Inventory management, managing linen, cleaning supplies and equipment.
- Maintaining records of room status, cleanliness, and maintenance issues.
Big Daddy Casino
VIP Services Manager
12.2020 - Current
Job overview
- Managed VVIP Guest relations to ensure exceptional service and satisfaction.
- Led team meetings to discuss strategies for enhancing VIP guest engagement.
- Developed tailored itineraries for high-profile clients to ensure seamless experiences.
- Coordinated logistics associated with transportation, lodging and dining arrangements for high-profile clients utilizing company’s VIP service offerings.
Strike Casino
Guest relation Executive
07.2018 - 01.2020
Job overview
- Managed daily casino operations ensuring compliance with industry regulations.
- Led initiatives to improve customer service levels throughout organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day etc.
- Resolved guest issues promptly, always ensuring a positive experience.
Education
V.M Salgaocar International Institute of Hospitality EducationGoa
High School Diploma from International Institute of Hospitality Education.
06.2018
University Overview
GPA: Second Class
A.V.P.M’s Higher SecondaryGoa
Associate of Arts from Arts Education
11.2015
University Overview
GPA: Second class
St. Mary’s High SchoolGoa
High School Diploma
05.2013
University Overview
GPA: Second class
Skills
Office software proficiency Document creation and analysis Data management solutions Visual presentation skills Professional email correspondence
Proficient in Opera software
IDS software expertise
Knowledge of fleet operations
Familiarity with casino gaming
Declaration
Declaration
I hereby declare that the particulars given by me are true and correct to the best of my knowledge.Curriculum Vitae
Curriculum Vitae
- Krithika Madetira
- Address- Ponda-Goa 403 401.
- Mobile Number- +91 8390255388
- Email Address- madetirak@gmail.com
Timeline
VIP Services Manager
Big Daddy Casino
12.2020 - Current
Guest relation Executive
Strike Casino
07.2018 - 01.2020
Desk Controller
Acacia Hotel & Spa
01.2017
V.M Salgaocar International Institute of Hospitality Education
High School Diploma from International Institute of Hospitality Education.
A.V.P.M’s Higher Secondary
Associate of Arts from Arts Education
St. Mary’s High School
High School Diploma