Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic
Krithika Nakshatri

Krithika Nakshatri

Operations Manager
Bangalore

Summary

Product Strategist, Technical Consulting Engineer and Leader with 13 years of experience and an MBA degree in Product Leadership. Adept at translating market trends and emerging technologies into revenue-generating, user-centric products. Proven leadership in guiding cross-functional teams to deliver innovative solutions. Seeking a pivotal role to apply product management skills in a dynamic organization committed to redefining industry standards through excellence and innovation. Highly skilled in Network Security and Wireless technologies, Service Operations with focus on communication and result oriented delivery.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Product Operations Manager

Cisco Systems
01.2022 - Current
  • Worked with Cisco Partners to understand product use cases, issues, enhancement requirements, sales revenue and marketing.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Went from 25% booking to 125% in a span of 6 months by demonstrating value and expertise in the role, thereby landing the role of change and process champion within Cisco.
  • Worked with range of customer from Global Banking to Supply Chain, Retailers and Cloud Based Solutions across APJC and EMEA.
  • Part of Global Council of Operations to redefine process and training content across Cisco.

Technical Consulting Engineer

Cisco Systems
05.2015 - 01.2022
  • Worked as Team Lead for Application Networking Services and Wireless Technical support teams.
  • Responsibilities included technical know-how of products, escalations, engagement with development for bug resolutions, lab replications, Early Field Trials of Product Hardware and Software.
  • Lead cross functional teams, worked with products such as Cisco 9800 WLC, 9100APs, Cisco Spaces, ISE, WAN Optimizer, ACE.

Enterprise Tech Support Analyst

SonicWALL
01.2012 - 01.2015
  • Worked with SonicWALL Firewalls, wireless access points, technical support and implementation.
  • Experience in providing design and support for SonicWALL based networks.
  • Working knowledge of Networking Protocols like TCP/IP, ICMP, ARP, DHCP, DNS, BGP, OSPF, SNMP etc.
  • Worked with features like VPNs, Wireless, NAT, IPS-GAV, Content Filtering and Routing.
  • Was responsible for content creation and how to videos used by customers.

Assistant Systems Engineer

Tata Consultancy Services
01.2011 - 01.2012
  • Trained on Servers (Windows, Linux and Solaris)
  • Worked on installing Windows Servers, configuring Domain Controllers, users and groups, sub domains, forests, child Domains, DHCP Servers and DNS
  • Worked on troubleshooting issues with forests and user privileges and Active Directory issues

Education

Master of Business Administration -

Institute of Product leadership
01.2021 - 04.2023

Bachelor of Technology: Electrical & Electronics - undefined

KLE Dr. M.S.Sheshgiri College of Engineering
01.2007 - 04.2011

High School Diploma - undefined

Little Rock Indian School
01.2007 - undefined

Skills

  • Product Service

  • Presentation

  • Customer Experience

  • Leadership

Certifications

  • CCIE(Wireless)
  • PMP
  • Six-Sigma Green Belt


Timeline

Product Operations Manager

Cisco Systems
01.2022 - Current

Master of Business Administration -

Institute of Product leadership
01.2021 - 04.2023

Technical Consulting Engineer

Cisco Systems
05.2015 - 01.2022

Enterprise Tech Support Analyst

SonicWALL
01.2012 - 01.2015

Assistant Systems Engineer

Tata Consultancy Services
01.2011 - 01.2012

Bachelor of Technology: Electrical & Electronics - undefined

KLE Dr. M.S.Sheshgiri College of Engineering
01.2007 - 04.2011

High School Diploma - undefined

Little Rock Indian School
01.2007 - undefined

Similar Profiles

CREATE PROFILE
Krithika NakshatriOperations Manager