KRITHIKA PREM
ESPOO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Success Specialist
BYJU'S
02.2021 - 11.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Handled customer inquiries and suggestions courteously and professionally.
- Roles handled- Customer Resolution Specialists in Mentoring and Retention Departments , Quality Analyst
Sales Development Manager
HDFC LIFE INSURANCE COMPANY LIMITED
12.2018 - 02.2021
- Generated new business with marketing initiatives and strategic plans.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Organized promotional events and interacted with community to increase sales volume.
- Trained and mentored sales personnel to apply best practices and techniques.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
Education
MBA - Human Resources Management
DC SCHOOL OF MANAGEMENT AND TECHNOLOGY
KERALA INDIA06.2015
Skills
- Team Management
- Customer Service and Assistance
- Salesforce CRM Experience
- Training Programs
- Goals and Performance
- Customer Retention
- Quality Assurance
Intrests
- Travelling
- Watching Stage shows and Dramas
- Sports
- Music
Languages
Malayalam, English
Native language
e
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Customer Success Specialist
BYJU'S
02.2021 - 11.2022
Sales Development Manager
HDFC LIFE INSURANCE COMPANY LIMITED
12.2018 - 02.2021
MBA - Human Resources Management
DC SCHOOL OF MANAGEMENT AND TECHNOLOGY
Similar Profiles
Namrata SinghNamrata Singh
Student Success Specialist at BYJU'SStudent Success Specialist at BYJU'S
SAI Sreemaan RAJAPAKASAI Sreemaan RAJAPAKA
IT Project Coordinator at BYJU'SIT Project Coordinator at BYJU'S
Preetika LingsurPreetika Lingsur
Academic Center Head and Faculty at BYJU'SAcademic Center Head and Faculty at BYJU'S
Rokith PRokith P
Business Development Associate at BYJU'SBusiness Development Associate at BYJU'S
Nji AneNji Ane
Marketing Assistant at Edmark Group of CompaniesMarketing Assistant at Edmark Group of Companies