Summary
Overview
Work History
Education
Skills
Intrests
Languages
Work Availability
Quote
Timeline
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KRITHIKA PREM

ESPOO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Success Specialist

BYJU'S
02.2021 - 11.2022
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored customer service calls to verify representatives' adherence to service standards and best practices.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Assisted customers in troubleshooting product issues and provided timely technical support.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Roles handled- Customer Resolution Specialists in Mentoring and Retention Departments , Quality Analyst


Sales Development Manager

HDFC LIFE INSURANCE COMPANY LIMITED
12.2018 - 02.2021
  • Generated new business with marketing initiatives and strategic plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Trained and mentored sales personnel to apply best practices and techniques.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.

Education

MBA - Human Resources Management

DC SCHOOL OF MANAGEMENT AND TECHNOLOGY
KERALA INDIA
06.2015

Skills

  • Team Management
  • Customer Service and Assistance
  • Salesforce CRM Experience
  • Training Programs
  • Goals and Performance
  • Customer Retention
  • Quality Assurance

Intrests

  • Travelling
  • Watching Stage shows and Dramas
  • Sports
  • Music

Languages

Malayalam, English
Native language
e
Proficient
C2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield

Timeline

Customer Success Specialist

BYJU'S
02.2021 - 11.2022

Sales Development Manager

HDFC LIFE INSURANCE COMPANY LIMITED
12.2018 - 02.2021

MBA - Human Resources Management

DC SCHOOL OF MANAGEMENT AND TECHNOLOGY

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