Summary
Overview
Work History
Education
Skills
Personal Information
Awards
Disclaimer
Timeline
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Krithika Venkatesh Alphonso

Krithika Venkatesh Alphonso

Sakinaka, Andheri East, Mumbai

Summary

Retail Banking professional with over 8 years of experience in Operations, Risks & Fraud Analysis who is looking forward for a competitive career leading to professional exposure with the organization where my skills, talents and abilities would be explored and utilized for mutual benefit.

Overview

8
8
years of professional experience

Work History

Account Specialist 1 -

JP Morgan Chase
Mumbai
12.2023 - 05.2024
  • Assisting the accounting department in daily activities.
  • Communicating with clients and processing transactions.
  • Managing payment schedules.
  • Reviewing financial information and preparing financial statements.
  • Maintaining accurate records and generating reports

Executive Customer Service -

Capita India Pvt Ltd
Mumbai
08.2023 - 12.2023
  • Analysing and reporting customer data to devise new strategies or update the existing ones.
  • Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc
  • Communicating with clients through various channels, including email, social media, phone or SMS
  • Making appointments that fit into the schedule of the client and the customer Informing the customers about updates,deals, offers, promotions, policies, etc
  • Assisting clients if they are facing a problem and troubleshooting it
  • Ensuring the customer has a positive experience with the company Fostering a healthy relationship between the client and the customer
  • Overseeing timely deliver and payment of orders.

Account Specialist 2 -

JP Morgan Chase
Bangalore
11.2016 - 01.2023
  • Part of Swing team, managing debit claims, cheque claims and fraud hotline
  • Document customer account activities thoroughly and concisely
  • Engage in interactive dialogue with customers through active listening
  • Take ownership of each customer while empathizing and prioritizing customer needs
  • Resolve conflicts and manage customer expectations
  • Determine customer needs and provide appropriate solutions through relationship building
  • Approach escalated problems logically and with good judgement to ensure the appropriate customer outcome
  • Make appropriate decisions on behalf of the customer quickly and effectively
  • Effectively prioritize work to ensure efficiency
  • Conduct research
  • Critical thinking and ability to exercise independent judgement.

Education

Bachelor of Commerce - Accounting And Finance

Bishop Cottons Womens Christian College
Bangalore
05-2014

Higher Secondary Certificate -

Cathedral Composite PU College
Bangalore
05-2011

Secondary School Certificate -

Sree Cauvery School
Bangalore
05-2009

Skills

  • Problem solving
  • Effective time management
  • Decision making
  • Critical thinking and decision making
  • Attention to detail & active listening
  • Empathetic & team player

Personal Information

  • Date of Birth: 07/09/1993
  • Marital Status: Married
  • Languages: English, Tamil, Kanada & Hindi.
  • Availability to Join: Immediate
  • References: Provided upon request.

Awards

  • Customer Service Excellence 2017 & 2018 (JP Morgan Chase, Bangalore)
  • Shining Star 2017 (JP Morgan Chase, Bangalore)
  • Team Award 2019 (JP Morgan Chase, Bangalore)

Disclaimer

I hereby Declare that the above mentioned information is true to the best of my knowledge and belief.

Timeline

Account Specialist 1 -

JP Morgan Chase
12.2023 - 05.2024

Executive Customer Service -

Capita India Pvt Ltd
08.2023 - 12.2023

Account Specialist 2 -

JP Morgan Chase
11.2016 - 01.2023

Bachelor of Commerce - Accounting And Finance

Bishop Cottons Womens Christian College

Higher Secondary Certificate -

Cathedral Composite PU College

Secondary School Certificate -

Sree Cauvery School

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Krithika Venkatesh Alphonso