Krithivasan Venkatramani
Bengaluru
Summary
Strategic and results-driven professional with over 20 years of leadership experience in operations management within the GCC industry. Demonstrates expertise in process excellence, business re-engineering, and client relationship management. Highly motivated to achieve organizational goals and excel in competitive environments. Recognized for exceptional communication, analytical, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Associate Vice President- Corp Issuer, Operations
Broadridge Financial Solutions
02.2021 - Current
- Project CTB - Lead, Run the Bank (RTB) & Change the Bank (CTB) Initiatives
- Leadership & Strategy: Leading two critical focus areas for business transformation: Run the Bank (RTB) and Change the Bank (CTB), driving operational excellence and continuous improvement across multiple functions
- Run the Bank (RTB): Streamlined daily operations, ensuring that key processes were executed efficiently while proactively identifying and mitigating potential challenges
- Managed cross-functional teams to ensure the smooth delivery of services, meeting client expectations, and resolving issues in a timely manner
- Tracked and analyzed key performance metrics to maintain operational effectiveness and ensure alignment with business goals
- Change the Bank (CTB): Spearheaded initiatives to enhance client-facing processes, focusing on improving customer experience and adopting an entrepreneurial mindset within the team
- Led the integration of new technologies to improve operational efficiency and reduce costs, collaborating with stakeholders to drive technological advancements
- Implemented industry best practices, ensuring alignment with market trends while fostering a culture of innovation and continuous improvement
- Results: Delivered measurable improvements in operational efficiency, client satisfaction, and cost savings, contributing to long-term business growth and success
- Project IGNITE – Project Lead
- Project Leadership & Culture Building: Spearheaded Project IGNITE, a company-wide initiative to encourage associates to contribute innovative ideas for process improvement
- Fostered a culture of continuous improvement and innovation within the organization
- Idea Generation & Engagement: Successfully generated over 500 process improvement ideas across various business units, engaging associates at all levels to actively participate
- Facilitated brainstorming sessions, workshops, and feedback loops to ensure diverse and actionable contributions
- Collaboration with Cross-Functional Teams: Collaborated with key teams, including RPA/AI, Product Development, and other business units, to evaluate, develop, and implement viable ideas
- Led discussions to integrate automation and advanced technologies into processes, improving operational efficiency and reducing costs
- Recognition & Motivation: Designed and implemented a recognition program that acknowledged associates for their valuable contributions, driving continued participation and enthusiasm
- Ensured that high-impact ideas were highlighted and celebrated within the organization
- Long-Term Success & Sustainability: Established Project IGNITE as a sustainable platform for continuous process improvement, with ongoing involvement from associates and teams
- The initiative has been widely successful, contributing to an environment of innovation and maintaining momentum in process optimization efforts
- Results & Recognition: The initiative not only generated significant business value but also created lasting improvements, contributing to increased operational efficiency and employee engagement
- Project IGNITE has become a cornerstone of the company’s ongoing process improvement efforts
Associate Vice President- DTC Settlements, IB Operations
Broadridge Financial Solutions
08.2017 - 01.2021
- Project: Aged Fails Management
- Project Ownership & Coordination: Led the management of Aged Fails (>180 days), overseeing the identification, categorization, and resolution of long-standing operational failures
- Worked closely with counterparts across multiple teams to drive resolution and ensure a reduction in outstanding fails
- Consistent Follow-Up & Stakeholder Engagement: Proactively followed up with cross-functional teams, consistently engaging through weekly calls and email communications to ensure accountability and timely progress
- Effectively managed relationships with internal stakeholders to keep them aligned and motivated to address overdue fails
- Categorization & Prioritization: Categorized fails by exposure type and aging to prioritize remediation efforts based on risk and impact
- Developed a systematic approach to track and monitor progress against targeted goals, ensuring that high-risk and high-value issues were resolved first
- Process Improvement & Root Cause Analysis: Identified trends and recurring issues within aged fails, working with teams to implement corrective actions and process improvements aimed at preventing similar issues in the future
- Utilized data-driven insights to recommend process and workflow adjustments
- Tracking & Reporting: Established a robust tracking system for aged fails, including clear KPIs and metrics, to monitor ongoing progress and measure the success of resolution efforts
- Provided regular updates to senior leadership, highlighting key metrics and demonstrating continuous improvement
Assistant Vice President- Oversight Function BOps
Asset Servicing
03.2016 - 07.2017
- Responsible for leading & managing processes inclusive of identifying potential development plans and implementing the same in line with the guidelines for improving operational efficiencies
- Conducted and reported the assignment to leadership and provide resolution of breaks including aged fails
- Imparted trainings to colleagues across Barclays India on lean 1B/1C for embracing lean culture across the organization
- Implemented MBR- Pack Reviews for quality and accuracy assurance
- Worked in collaboration with automation team to ensure that reports are semi-automated and reduced non-value add
- Led the implementation of 6s, visual management and Gemba Program for Operations Team within 6 months
- Achieved 10% FTE reduction in investment banking and improved process efficiency in 10 months
Global Solution Centre Manager
ADP India Pvt. Limited
07.2006 - 08.2014
- Responsible for Implementing the process and establish consistency for EU & Middle East clients
- Executed strong controls within process to ensure data breach was Minimized
- Increased the FCR (First Contact Resolution) for COS clients from 55% to 90%
- Improved employee satisfaction scores of Amex (EU) from 11 to 67 within 3 months
Manager – Operations
AEGIS BPO
03.2003 - 06.2006
Team Leader
Birla Global InfoTech Services
12.2001 - 02.2003
Education
AI with Leadership -
ISB
12.2024
M.S. - Quality Management
BITS
01.2006
B.Tech. - Chemical Engineering
St. Joseph's College of Engineering
01.2000
Skills
- AI with Leadership
- SAP
- CRM
- Lean Practitioner
- Barclays Green Belt
- Lean Six Sigma
- Operational leadership
- Program management
- Service delivery management
Accomplishments
1. Setting up Global Solution Centre with branch in China & Australia
2. Employee Satisfaction Score for a major client was improved from -17 to 80 within a period of 3 months in ADP
3. Major Client moved from Passive to Promoter in NPS due to the accountability and client centric approach shown in resolving issues
Languages
English
Tamil
Hindi
Telugu
Personal Information
- Date of Birth: 01/01/79
- Nationality: Indian
- Marital Status: Married
Customsection
- Pursuing AI with Leadership from ISB- Hyderabad
- SAP, CRM
- Certified Lean Practitioner from Cardiff University on 1B/1C
- Barclays Green Belt Certified
- Lean Six Sigma
Timeline
Associate Vice President- Corp Issuer, Operations
Broadridge Financial Solutions
02.2021 - Current
Associate Vice President- DTC Settlements, IB Operations
Broadridge Financial Solutions
08.2017 - 01.2021
Assistant Vice President- Oversight Function BOps
Asset Servicing
03.2016 - 07.2017
Global Solution Centre Manager
ADP India Pvt. Limited
07.2006 - 08.2014
Manager – Operations
AEGIS BPO
03.2003 - 06.2006
Team Leader
Birla Global InfoTech Services
12.2001 - 02.2003
M.S. - Quality Management
BITS
B.Tech. - Chemical Engineering
St. Joseph's College of Engineering
AI with Leadership -
ISB
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