Kriti Anand
Gurugram
Summary
Results-oriented and process-focused professional with over 5 years of experience in business operations, compliance governance, and financial services. Holds an MBA in Operations & Supply Chain Management, with a proven ability to develop policies, manage regulatory compliance, optimize workflows, and support cross-functional collaboration. Demonstrated strength in leading teams, managing risk, handling SWIFT transactions, and ensuring adherence to RBI and internal operational standards. Adept at driving continuous improvement and operational excellence across business functions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Cognizant Technology Solutions
Gurugram
10.2021 - Current
- Lead governance and business operations for digital banking client (Fi Bank), ensuring compliance with regulatory and internal standards.
- Designed, implemented, and updated key operational policies and SOPs aligned with RBI guidelines.
- Monitored and resolved system/process breaks and failures, ensuring on-time rectification.
- Conducted fraud investigations and managed refund authorizations in line with internal controls.
- Guided team members in handling SWIFT message processes and compliance reporting.
- Executed full-cycle project planning, from design to successful implementation.
Senior Financial Services Manager
ICICI Prudential Life Insurance
Bangalore
10.2019 - 10.2021
- Managed a high-performing branch cluster, ensuring alignment with strategic business targets.
- Oversaw policy validations, client service delivery, and internal audit compliance.
- Improved SLA adherence and enhanced customer experience metrics across verticals.
- Played a key role in internal process audits and compliance reporting to management.
- Collaborated with stakeholders to streamline financial workflows and drive productivity.
Business Associate Intern
Wipro GE Healthcare
Bangalore
05.2018 - 07.2018
- Conducted a detailed organizational study of Wipro GE, focusing on hierarchy, functions, and operational flow.
- Supported market research and internal process analysis for improved decision-making.
- Assisted in customer engagement activities through phone, email, and in-person interaction.
- Compiled reports, prepared presentations, and contributed to senior management reviews.
- Participated in cross-functional project execution from initiation to final reporting.
Education
MBA - Operations & Supply Chain Management
Ramaiah Institute of Management Studies
Bangalore05.2019
Bachelor of Commerce - Finance
Lucknow University
Lucknow05.2017
Skills
- Operations & Process Governance
- Procurement Fundamentals
- Policy Design & SOP Development
- Regulatory Compliance (RBI Guidelines)
- Risk & Fraud Management
- SWIFT Messaging & Transaction Handling
- Team Leadership & Mentoring
- Business Continuity Planning
- Stakeholder Management
- Project Execution & Strategic Planning
- MS Office (Excel, Word, PowerPoint)
- SWIFT Messaging System
- Banking & Process Automation Tools
Languages
- English, Fluent
- Hindi, Native
Key Accomplishments
Kaizen Initiative – Process Improvement & Service Enhancement, Successfully led a Kaizen-driven activity focused on improving customer service delivery and operational communication across teams. The initiative involved targeted training on product knowledge and interpersonal skills to enhance front-line service outcomes., Improved Customer Satisfaction Score (CSAT) to 4.0+, Strengthened communication standards for better client engagement, Enhanced service quality in Neo-banking and Transaction Monitoring, Supported continuous improvement culture aligned with Lean principles
Certification
Udemy Certification:
- AML KYC in compliance
- Salesforce Marketing Cloud
Timeline
Subject Matter Expert
Cognizant Technology Solutions
10.2021 - Current
Senior Financial Services Manager
ICICI Prudential Life Insurance
10.2019 - 10.2021
Business Associate Intern
Wipro GE Healthcare
05.2018 - 07.2018
MBA - Operations & Supply Chain Management
Ramaiah Institute of Management Studies
Bachelor of Commerce - Finance
Lucknow University
Similar Profiles
Janardhanan PerumalsamyJanardhanan Perumalsamy
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions
UMANG SHROFFUMANG SHROFF
Senior Process Executive - Data at Cognizant Technology SolutionsSenior Process Executive - Data at Cognizant Technology Solutions
MOHAMMED PARVESH AMOHAMMED PARVESH A
Programmer Analyst at Cognizant Technology SolutionsProgrammer Analyst at Cognizant Technology Solutions
Yogeswaran GanesanYogeswaran Ganesan
Associate of Projects at Cognizant Technology Solutions India Private LimitedAssociate of Projects at Cognizant Technology Solutions India Private Limited
Jay Karan SharmaJay Karan Sharma
Operations Manager at NEUPHONYOperations Manager at NEUPHONY