Kriti Nigam
Noida,india
Summary
Results-driven Service Delivery Lead with over 5 years of experience in Sales Operations and Administration within the service industry. Proven ability to enhance operational efficiency, streamline processes, and drive impactful business outcomes. Capable of boosting company growth through innovative business strategies and performance improvements. Unique skill set includes project coordination, data analysis, and team leadership.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Assistant
Head Field Solution
Noida
07.2023 - 02.2025
- Managed scheduling, appointment confirmations, and follow-up calls, and coordinated open houses and virtual tours.
- Oversaw transaction coordination, including property management, escrow coordination, and closing scheduling.
- Conducted weekly and monthly data analysis, demographic research, and market analysis to generate insights, optimize revenue, and inform strategic decision-making.
- Prepared and managed essential documents such as transaction records, buyer/seller agreements, and disclosures.
- Led team training, handled e-signature processes, and created newsletters to enhance communication and operational efficiency.
- Implemented a customer feedback loop, improving customer satisfaction scores by 40%.
- Developed a new payment processing feature at Stripe, leading to a 20% increase in transaction volume.
- Collaborated with engineering at Stripe to reduce time to market by 30%, enhancing product competitiveness.
Transaction Analyst
Better.com
Gurugram
08.2021 - 06.2023
- Coordinated the entire home-buying process by supporting 3 Realtors & 6 on going transactions per day, from scheduling client showings and drafting offers to managing post-offer procedures, and collaborating with home inspectors, attorneys, and closing services.
- Designing new workflows on Slack for new markets also provides expertise, feedback, and pilot support for updating existing workflows.
- Managing and creating contract documents, nurturing all under contracts, and making sure all processes are done in time to avoid any delay with the use of different CRM like Dotloop, FUB & Monday.com
- Analyze data weekly and monthly for comprehensive marketing analysis to conclude revenue. with the help of MS Excel Tracker
- Worked with different departments of BMC for mortgage project
- Worked with BRE zip code mapping project
Business development executive
Career360
Gurugram
03.2020 - 05.2021
- Contributed to CRM (LMS) feature development, increasing user engagement by 30%
- Utilized MS Excel to generate and analyze revenue reports, identify trends, refine strategies, and monitor sales activities and follow-ups to ensure target alignment and drive business growth.
- Increase sales conversions by 35%, consistently achieving targets through market and product expertise
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Coordinated and managed paid marketing campaigns, such as seminars, meticulously tracking performance to maximize ROI.
- Implemented a customer feedback loop at Plaid, improving customer satisfaction scores by 40%.
Education
B.com - Business
Allahabad University
Prayagraj, Uttar Pradesh 06.2015 - 03.2018
P.G.D.M. - Marketing & HR
Jaipuria Institute of Management
Noida, Uttar Pradesh 06.2018 - 03.2020
Skills
- Market Analysis
- Agile & Scrum Methodologies
- Power BI
- Data Analysis
- Invoice processing
- Document management
- Email Handling
- Operational support
- Project Management
- Customer Feedback Analysis
- Customer service excellence
- Training and Development
- CRM Software proficiency: Canva, Dotloop, FUB, Mondaycom, Appfolio, Nexone, DocuSign, KV Core
Projects
- Live project in JANAJAL (2019): Market planning for JANAJAL (2019)
- Contributed in YES BANK transformation series - VII (2018) Analyzed the case of BIG BASKET and provided suggestions on how they can increase their business (2018)
Timeline
Business Operations Assistant
Head Field Solution
07.2023 - 02.2025
Transaction Analyst
Better.com
08.2021 - 06.2023
Business development executive
Career360
03.2020 - 05.2021
P.G.D.M. - Marketing & HR
Jaipuria Institute of Management
06.2018 - 03.2020
B.com - Business
Allahabad University
06.2015 - 03.2018
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