Summary
Overview
Work History
Education
Skills
References
Disclaimer
Additional information
Interests
Timeline
CustomerServiceRepresentative
KRITI PRAGNA ROY

KRITI PRAGNA ROY

pursuing master's in hospitality management - NCHMCT, Noida
Agartala

Summary

Dynamic industrial training professional with a robust background in designing and implementing impactful training programs, dedicated to fostering a collaborative and healthy work environment. Expertise in adapting training methodologies to align with the evolving needs of the industry, ensuring team members are equipped with the latest knowledge and skills. Known for exceptional communication abilities and a results-oriented mindset, consistently driving workforce development initiatives that enhance organizational performance. Committed to continuous learning and professional growth, with a focus on contributing effectively while staying at the forefront of industry advancements.

Overview

2025
2025
years of professional experience
3
3
Languages

Work History

Commis Chef

ARAMNESS, Gir National, Gujrat
  • Placed orders to restock items before supplies ran out.
  • Maintained well-organized mise en place to keep work consistent.
  • Prepped daily menu items to quickly deliver upon request.
  • Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.

Assistant Guest Delight Manager-operations

Jubilant Food Works
06.2022 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Resident Captain

Stanza Living
09.2021 - 03.2022

This job title includes overseeing the residential community, managing day-to-day operations, and ensuring resident satisfaction.


Industrial Training

WESTIN KOLKATA, RAJARHAT
03.2019 - 07.2019
  • 17 weeks of hands-on training completed at Westin Kolkata, Rajarhat.
  • Nurtured constructive learning setting by enhancing communication channels and advocating for teamwork among trainees.

Education

Master of Science - Hospitality Management And Catering Technology

NCHMCT, Noida
A-34, Block A, Indusatrial Area, Sector 62, Noida.
04.2001 -

Bachelor of Science - Hospitality & Hotel Administration

Institute Of Hotel Management, Catering Technology & Applied Nutrition
Guwahati, India
04.2001 -

High Secondary - Science

SANKARYACHARRYA VIDYY ATAN GIRLS SCHOOL
Tripura, Agartala
01.2017

High School Diploma -

SANKARYACHARRYA VIDYY ATAN GIRLS SCHOOL
Tripura, Agartala
04.2001 -

Skills

KEY SKILLS:

References

Amitabh, Dey, Principal, ihmctanghy.placement@gmail.com, IHM Guwahati, Guwahati, India


Disclaimer

I hereby declare that the statements made in this application are true, complete and correct to the best of my knowledge and belief. (KRITIPRAGNA ROY)

Additional information

Worked as an Event Manager at Herodeep Decorators for 4 months, coordinating weddings and corporate events. Responsibilities included client communication, vendor management,  and on-site supervision, which strengthened my organizational and customer-service skills.

Interests

Cooking, listening to music, Singing, outdoor games

Timeline

Assistant Guest Delight Manager-operations

Jubilant Food Works
06.2022 - 12.2024

Resident Captain

Stanza Living
09.2021 - 03.2022

Industrial Training

WESTIN KOLKATA, RAJARHAT
03.2019 - 07.2019

Master of Science - Hospitality Management And Catering Technology

NCHMCT, Noida
04.2001 -

Bachelor of Science - Hospitality & Hotel Administration

Institute Of Hotel Management, Catering Technology & Applied Nutrition
04.2001 -

High School Diploma -

SANKARYACHARRYA VIDYY ATAN GIRLS SCHOOL
04.2001 -

Commis Chef

ARAMNESS, Gir National, Gujrat

High Secondary - Science

SANKARYACHARRYA VIDYY ATAN GIRLS SCHOOL
KRITI PRAGNA ROYpursuing master's in hospitality management - NCHMCT, Noida