KRITI PRAGNA ROY

• 17 weeks of hands-on training completed at Westin Kolkata, Rajarhat.
• Nurtured constructive learning setting by enhancing communication channels and advocating for teamwork among trainees.

• Placed orders to restock items before supplies ran out.
• Maintained well-organized mise en place to keep work consistent.
• Prepped daily menu items to quickly deliver upon request.
• Developed strong multitasking abilities by managing multiple cooking stations during peak hours, ensuring consistent quality output.

This job title includes overseeing the residential community, managing day-to-day operations, and ensuring resident satisfaction.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Improved marketing to attract new customers and promote business.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
• Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.