Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Kriti Raj

Mumbai

Summary

Dedicated and results-driven professional with a background in finance, banking, and relationship management. Seeking a challenging role to leverage my skills and contribute to a dynamic organization.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Relationship Manager FOREX

ICICI Bank Ltd
09.2019 - 02.2020
  • Drove business growth within the branches and managed foreign exchange operations
  • Scrutinized documents and processed files related to foreign exchange, ensuring data verification within defined timeframes
  • Ensured compliance with regulatory guidelines during trade transactions
  • Managed and updated the company database and customer relationship management systems (CRM)
  • Assisted customers through calls and emails, providing solutions to their queries within established timelines.

Teller

HDFC Bank
05.2019 - 09.2019
  • Provided account services to customers by receiving deposits, processing loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
  • Maintained customer confidence and protected bank operations by ensuring information confidentiality
  • Assisted customers through calls and emails, referring them to other bank services as needed
  • Contributed to team efforts by accomplishing related results as required.

Education

MBA - Finance And Operation

IMM Fostiima Business School
New Delhi
06.2017 - 04.2019

B.Com - Accounts (Hons.)

Arvind Mahila College
Patna
06.2013 - 06.2016

Skills

    Relationship building and management

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Accomplishments


  • Identified risks and opportunities related to revenues, costs, and profitability and proposed appropriate action.
  • Experience in identifying duplicate records in vendor invoice receipts, verifying and processing invoices accurately and in a timely manner.
  • Skilled at matching invoices, identifying errors, resolving exceptions, prioritizing invoices, and reducing aging of invoices.
  • Proficiency in handling manual and automatic payment requests, along with verification and payment run proposals.
  • Working knowledge of basic accounting and various accounting principles
  • Proficiency in Microsoft Office applications and familiarity with accounting terminologies.
  • Comfortable adapting to transformation within the business unit
  • Strong interpersonal skills and ability to work collaboratively in agile environments
  • Proficient to manage change, work efficiently under stress, and maintain good time management
  • Have good commitment to maintaining technical knowledge through educational workshops and publications.

Timeline

Relationship Manager FOREX

ICICI Bank Ltd
09.2019 - 02.2020

Teller

HDFC Bank
05.2019 - 09.2019

MBA - Finance And Operation

IMM Fostiima Business School
06.2017 - 04.2019

B.Com - Accounts (Hons.)

Arvind Mahila College
06.2013 - 06.2016
Kriti Raj