Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AdministrativeAssistant
KRITI SINHA

KRITI SINHA

Hyderabad

Summary

Highly experienced Supervisor with 10+ years of expertise in Operations Management, Training Management, Risk Assessment, Service Delivery, Process Improvement, Query Resolution, and KYC/AML compliance, transaction monitoring. Proven track record in team leadership, SLA optimization, and stakeholder collaboration within the financial services.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Supervisor

Team Lease / Magint
07.2023 - Current
  • Company Overview: Airbnb Project
  • In my current role, I serve as a supervisor working in collaboration with Team Lease on an Airbnb project under a one-year contract. My primary focus is on driving KYC and AML (Anti-Money Laundering) compliance initiatives to support Airbnb’s operations.
  • Team Leadership: Managing a team of eight contractors, overseeing their assignments, performance, and development.
  • SLA Optimization: Monitoring and improving service level agreements (SLAs) by focusing on metrics such as Average Handling Time (AHT), Turnaround Time (TAT), productivity, and scorecard performance.
  • Vendor Oversight: Supervising a third-party vendor (Task US), ensuring target alignment, and conducting periodic performance reviews.
  • Stakeholder Collaboration: Engaging with Task US management through regular meetings to provide feedback and implement action plans for mitigating risks.
  • Performance Management: Conducting monthly reviews with direct reportees to evaluate contributions and identify areas for improvement.
  • KYC and AML Reviews: Leading the review of customer profiles to ensure compliance with KYC standards, performing due diligence checks, and addressing flagged transactions or activities for potential AML risks.
  • Reporting and Documentation: Preparing comprehensive reports, including Monthly Business Reviews (MBR), bi-weekly SLA updates, and detailed compliance documentation related to KYC/AML findings to ensure effective stakeholder communication and adherence to regulatory standards.

Assistant Manager-Operations

Deloitte
11.2019 - 04.2021
  • Managing a team of 6 direct reportees in my current role.
  • Responsibilities include: Collaborating closely with project and client for cleanup projects related to KYC and due diligence.
  • Managing a team of 6 resources dedicated to the same project.
  • Coordinating with Deloitte stakeholders and client management to provide project status updates.
  • Approving BDD/EDD accounts reviewed by reportees.
  • Reviewing and taking action on PEP, negative news alerts, and false positive alerts.
  • Working closely with project management and RPA team to successfully implement automation for screening projects.
  • Creating and maintaining daily, weekly, and monthly status and review dashboards.
  • Handling team management tasks and conducting reviews of direct reportees.

Assistant Manager

Deloitte
11.2019 - 03.2021
  • Managing a team of 6 direct reportees in my current role.
  • Responsibilities include:
  • Collaborating closely with project and client for cleanup projects related to KYC and due diligence. Managing a team of 6 resources dedicated to the same project.
  • Coordinating with Deloitte stakeholders and client management to provide project status updates.
  • Approving BDD/EDD accounts reviewed by reportees.
  • Reviewing and taking action on PEP, negative news alerts, and false positive alerts.
  • Working closely with project management and RPA team to successfully implement automation for screening projects.
  • Creating and maintaining daily, weekly, and monthly status and review dashboards.
  • Handling team management tasks and conducting reviews of direct reportees.

Team Leader

Fidelity International Limited
11.2010 - 10.2019
  • Part of the Corporate Compliance and Internal Audit team focusing on the US region.
  • Responsible for managing the Business Continuity Planning (BCP) site in coordination with the main site located in Hyderabad.
  • Conducting risk assessments to evaluate risk levels and ensuring compliance with laws and regulations.
  • Performing screenings for OFAC sanctions, politically exposed persons (PEP), and adverse media.
  • Contributing to the KYC Remediation Project for the US region, handling KYC processes for various client types including individuals, IRAs, trusts, LLCs, and banks.
  • Identifying and verifying the legal existence of clients and determining risk classifications based on factors such as business type and country of operation.
  • Leading a team of 18 analysts and senior analysts, providing subject matter expertise.
  • Educating team members on policies, procedures, and promoting awareness across processes.
  • Managing KYC processes for Corporate & Investment Banking clients.
  • Proficient in handling customers at different risk levels (high, medium, and low).
  • Experienced in using various third-party application tools such as COOL, Seibel, and Lexi.

Education

MBA/PGDM - Finance

IIBR COLLEGE
Pune
01.2010

B.Com - Commerce

Patna Women's College
Patna
01.2007

Skills

  • Risk Identification
  • KYC Screening
  • OFAC Screening
  • Transaction Monitoring
  • SLA Management
  • People Management
  • Sanction Screening
  • AML Compliance
  • Due Diligence Review
  • Management
  • Leadership
  • Communication

Certification

Six Sigma Lean

Languages

English
Hindi

Timeline

Supervisor

Team Lease / Magint
07.2023 - Current

Assistant Manager-Operations

Deloitte
11.2019 - 04.2021

Assistant Manager

Deloitte
11.2019 - 03.2021

Team Leader

Fidelity International Limited
11.2010 - 10.2019

MBA/PGDM - Finance

IIBR COLLEGE

B.Com - Commerce

Patna Women's College

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