Kriti Ahuja
Sonipat
Summary
Detail-oriented System Administrator with 3.8 years of experience in Azure-hosted virtual desktop environments. Expertise in Azure Virtual Desktop, Azure Virtual Machines, and Entra ID, with a solid track record in troubleshooting performance and connectivity issues. Contributed to automation initiatives enhancing operational efficiency, poised to drive cloud infrastructure operations within Azure environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst II – Infrastructure Services
DXC Technology
BANGALORE
06.2022 - Current
- Managed and optimized Azure virtual machines through effective disk space management and performance diagnostics.
- Resolved network-related issues, including DNS resolution, TCP/IP connectivity, and VPN access, to maintain uninterrupted service.
- Troubleshot performance and connectivity issues in production Azure Virtual Desktop environments to ensure optimal user experience.
- Troubleshot FSLogix profile container issues to improve user login experiences.
- Implemented role-based access control using Entra ID to enhance user access management.
- Collaborated with cloud networking and infrastructure teams to address and resolve cross-platform production issues efficiently.
- Contributed to operational efficiency by reducing manual workload by 15% annually through process improvements.
Education
Bachelor of Technology (B.Tech) - Biotechnology
Jaypee University of Information Technology
Solan01.2022
Class XII -
Jankidas Kapur Public School
Sonipat01.2018
Class X -
Jankidas Kapur Public School
Sonipat01.2016
Skills
- Microsoft Azure and AVD
- Azure virtual machines
- Azure Files
- Microsoft Entra ID
- Role-based access control
- IAM policy management
- FSLogix profile containers
- Windows Server administration
- Infrastructure monitoring
- Network troubleshooting
- DNS and TCP/IP
- VPN connectivity
- Cloud service management
- ServiceNow processes
- MTTR improvement
Certification
- Microsoft Azure Fundamentals (AZ-900)
- Oracle Cloud Infrastructure Foundations Associate, 2025
- VMware Horizon View – P1 Competency
Projects
HVD Availability Tracker – Lean Automation Initiative, Designed monitoring framework consolidating infrastructure data sources, Reduced manual data handling by 50%, Improved MTTR through enhanced infrastructure visibility, Streamlined availability tracking processes
Personal Information
Date of Birth: 06/19/00
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Accomplishments
• Active Collaboration FY22
• DXC Champs Award FY23 – for performance improvement initiatives
• Champions Collaborators Award FY24–25 – for excellence in teamwork and innovation
• DXC Champs Award FY23 – for performance improvement initiatives
• Champions Collaborators Award FY24–25 – for excellence in teamwork and innovation
Timeline
Analyst II – Infrastructure Services
DXC Technology
06.2022 - Current
Bachelor of Technology (B.Tech) - Biotechnology
Jaypee University of Information Technology
Class XII -
Jankidas Kapur Public School
Class X -
Jankidas Kapur Public School