Summary
Overview
Work History
Education
Skills
Certification
Othercurriculardetails
Activities
Languages
Reading Books
Timeline
Generic

Kritik Poojary

Information Security - Asst. Junior Officer
Mumbai,Maharashtra

Summary

Experienced Information Security Professional with a demonstrated history of working in the Banking & Financial Industry with Overall Experience of 4 Years. To build and enhance my professional skills in a reputed and dynamic organization that allows me to evolve professionally.

Overview

3
3
years of professional experience
2
2
Certifications

Work History

Asst. Junior Officer

Bharat Co Operative Bank
10.2022 - Current
  • Currently working in IT Dept (Information Security) in DLP software and antivirus
  • Managing Outbound traffic of mails which to be forwarded with different kind of policies, which are covered under the RBI rules and regulations
  • Creation of different policies for RBI advisories
  • Av Log Monitoring of overall nodes
  • Multiple server installation and uninstallation of AV Setup
  • Daily virus report and Protection report to CISO
  • Initiating monthly Phishing activity to all staffs
  • Worked as a Customer Relationship Management
  • Managed the process of NEFT/RTGS,cheque operations etc
  • Coordinating with the Loan Department
  • Handling Cash Management
  • Acceptance of Major Bill payments of Customers for Gas, Electricity, etc
  • Handling Customer queries & Solving Grievances
  • Worked as an intern during May 2018 – June 2018.

Senior Customer Service Associate

First Source Solution Ltd.
01.2022 - 11.2022
  • Providing support to LLOYDS Bank, HALIFAX & Bank of Scotland
  • Support customers to resolve queries in Bank reporting to direct Debit, CPA block/ unblock
  • Guiding customers, a gateway to resolve their Debit problems
  • Issuing account statements paper and paperless
  • Booking of Debit cards/Replacement cards
  • Resolving ATM disputes, like blocking of the card, money returned to the bank, or the amount debited but not collected by the customer likewise
  • Booking appointments of customers related to Mortgage, loans, new opening account, and change in name with the nearest branch of the customer’s residence
  • Assisting Vulnerable customers by marking their notes into their bank account for easy assistance to the person
  • Assisting customers with unauthorized transactions.

Customer process Executive (Mortgage)

Cognizant Technology Solutions India Pvt Ltd.
11.2021 - 11.2022
  • Validation and Analysis of customer complaints against TAX Payments
  • Processing the customer payments for non-paid customers
  • Collection and validation of Tax details from Tax Authorities in the US
  • Refund processing for excess Tax paid customers
  • Processing the payment adjustment for tax payment of Customer.

Education

MBA - Finance -

Mumbai University
03.2019

BSC - Computer Science - undefined

Mumbai University

Skills

Resolving Customer queries

Certification

Microsoft Office (Adv. Excel)

Othercurriculardetails

Reading books on Finance & Self Development, Hindi, English, Marathi, Tulu

Activities

  • Event Manager at Plastivision
  • Workshop on “How to manage Money & be a Smart Investor”
  • Volunteer at CONVEGNO

Languages

English
Marathi
Hindi
Tulu

Reading Books

Personal Growth, Finance , Investment

Timeline

Asst. Junior Officer

Bharat Co Operative Bank
10.2022 - Current

Senior Customer Service Associate

First Source Solution Ltd.
01.2022 - 11.2022

Customer process Executive (Mortgage)

Cognizant Technology Solutions India Pvt Ltd.
11.2021 - 11.2022

MBA - Finance -

Mumbai University

BSC - Computer Science - undefined

Mumbai University

Similar Profiles

CREATE PROFILE
Kritik PoojaryInformation Security - Asst. Junior Officer