Kritika
Faridabad,Haryana
Summary
Successful Executive with over 4.5 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives and also as Digital Marketing Intern with rich background implementing social media strategies to support brand and product exposure. Entrepreneurial spirit with proven history of identifying cost-effective methods to gain valued web traffic and foster market penetration.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Presales Executive
Ampus Solar
07.2023 - Current
- Optimized lead qualification process for improved conversion rates, enabling sales executives to focus on highly probable prospects.
- Boosted customer satisfaction by addressing and resolving pre-sales inquiries promptly and professionally.
- Generated interest in products by delivering informative and engaging product demonstrations to potential clients.
- Enhanced team morale by fostering a collaborative work environment that encouraged open communication and mutual support.
- Nurtured key account relationships by providing consistent support throughout the sales cycle, leading to repeat business opportunities.
- Contributed to the improvement of internal processes through detailed documentation of best practices for future reference within the team.
- Initiated cross-functional projects to address gaps in product offerings based on feedback from prospects during the sales process.
- Collaborated with marketing teams to create compelling content that highlights product benefits for targeted audiences in various stages of the buyer''s journey.
Sr. Customer Success Executive cum Digital Marketer
VCQRU PVT LTD.
11.2021 - 06.2023
- Collaborated closely with key stakeholders to understand customers' goals, needs, and challenges in utilizing VCQRU services
- Acted as the primary point of contact for assigned accounts, promptly addressing inquiries, resolving issues, and providing effective solutions
- Established and nurtured strong relationships with clients, serving as a trusted advisor and advocate
- Provided training and onboarding support to customers, ensuring seamless implementation and user adoption
- Effectively communicated customer feedback and requirements to the product team, contributing to product enhancements and improvements
- Prepared and delivered reports on customer success metrics and achievements to internal and external stakeholders
- Assisted in the development and execution of social media strategies to increase brand awareness and engagement
- Managed daily social media activities, including content creation, posting, and community management
- Assisted in the planning and execution of social media campaigns, contests, and promotions
- Monitored social media channels, identified trends, and engaged with followers to foster a positive brand image
- Conducted research to gather insights on target audiences, competitors, and industry trends
- Assisted in tracking and analyzing social media performance, providing reports and recommendations.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
Customer Success Executive
IFB HOME APPLIANCES PVT. LTD.
06.2019 - 10.2021
- Acted as a primary point of contact for customers, addressing their queries, concerns, and requests in a timely and professional manner
- Resolved customer issues by providing accurate and satisfactory solutions, ensuring high levels of customer satisfaction
- Promoted and sold IFB products, understanding customer needs and recommending appropriate solutions
- Maintained detailed and accurate daily reports, including customer interactions, sales data, and key metrics
- Trained new team members on product knowledge, customer service best practices, and company policies and procedures
- Conducted quality audits to ensure adherence to service standards and identify areas for improvement
- Collaborated with cross-functional teams, including sales, technical support, and logistics, to ensure seamless customer experiences
- Followed up with customers to ensure satisfaction, obtain feedback, and identify opportunities for upselling or cross-selling
- Handled escalated customer issues and complaints, finding appropriate resolutions and de-escalating tense situations
- Consistently achieved and exceeded sales targets and performance goals.
Education
Graduation - BA
PGDAV COLLEDGE
Delhi 01.2014 - 04.2017
Skills
Customer Onboarding
Communication and Interpersonal Skills
Relationship Building
Revenue Growth Strategies
Upselling and Cross-selling
Data Analysis
Reporting and Presentation Skills
Content Creation
Trend Analysis
Branding and Brand Awareness
Social Media Tools and Platforms
Search engine Optimization
Social Media posting and Calender
Timeline
Presales Executive
Ampus Solar
07.2023 - Current
Sr. Customer Success Executive cum Digital Marketer
VCQRU PVT LTD.
11.2021 - 06.2023
Customer Success Executive
IFB HOME APPLIANCES PVT. LTD.
06.2019 - 10.2021
Graduation - BA
PGDAV COLLEDGE
01.2014 - 04.2017
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