Kritika Abrol
Tottenham
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Customer Loyalty Specialist
Nordia
Ontario
10.2022 - Current
- Provided support to customers regarding issues related to their loyalty account or rewards points balance.
- Resolved customer complaints related to their experience with the loyalty program.
- Re-established customer's faith in company by providing best retention offers available.
- Promoted customer retention by using exceptional interpersonal skills.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Technical Support Engineer
Sobe Finnman
Chandigarh
09.2018 - 05.2022
- Configured and managed computing systems to ensure peak efficiency.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
Technical Support Executive
Sobe Finnman
Chandigarh
09.2014 - 09.2018
- Provided technical support to customers via phone, email and online chat.
- Developed and maintained customer relationships through effective communication and problem solving skills.
- Resolved technical queries related to product features, functionality, installation and configuration of software applications.
Education
Masters in Computer Application - Computer Science
Punjabi University Patiala
India07-2014
Bachelor in Computer Application - Computer Science
Himachal Pradesh University
India07-2011
Skills
- Customer service experience
- Excellent communication skills
- Process transactions
- Persuasion skills
- Technical Proficiency
- Customer needs assessments
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Customer Loyalty Specialist
Nordia
10.2022 - Current
Technical Support Engineer
Sobe Finnman
09.2018 - 05.2022
Technical Support Executive
Sobe Finnman
09.2014 - 09.2018
Masters in Computer Application - Computer Science
Punjabi University Patiala
Bachelor in Computer Application - Computer Science
Himachal Pradesh University
Similar Profiles
JINTU THOMAS C PAULJINTU THOMAS C PAUL
Service Ontario Consultant at NORDIAService Ontario Consultant at NORDIA
ANN MARIA MATHEWANN MARIA MATHEW
Sales Administrator at NordiaSales Administrator at Nordia
Sharniya VigneswaralingamSharniya Vigneswaralingam
Corporate Trainer at NordiaCorporate Trainer at Nordia
Jeremie Nshuti HabimanaJeremie Nshuti Habimana
Technical Support Representative at NordiaTechnical Support Representative at Nordia
Dylan MckayDylan Mckay
Plumber at Leader Mechanical ServicesPlumber at Leader Mechanical Services