KRITIKA AHUJA

Roles and Responsibilities:

• Responsible for diligently maximizing cash-flow opportunities by implementing effective credit control measures, conducting efficient cash collection processes, and ensuring timely resolution of queries within an assigned critical portfolio of hotel accounts in the American region.
• Develop and sustain relationships with hotel owners through regular calls and emails. Actively listen to and engage with customers to gather all necessary information needed to address their individual needs effectively.
• Managing delinquent accounts by negotiating with hotels and providing payment plans to settle outstanding balances. Skillfully addressing queries and resolving disputes related to charges billed by IHG. Ensuring end-to-end resolution and timely receipt of due payments.
• Presenting delinquent accounts at monthly credit meetings with various business teams to garner support and ensure adherence to the correct escalation process. This involves issuing Non-Compliance Letters to hotels and subsequently presenting the accounts in compliance meetings to facilitate appropriate actions aimed at resolving issues and meeting collections targets.
• Maintaining and continuously working on aged items to ensure that the 90+ past due balances are resolved/paid to efficiently control the bad debt provisions for the region.
• Reconciliation and preparing the split of invoices in case of change of ownership for the hotels, credit, and re-billing the invoices as per the split.
• Ensuring correct allocation of payments against the invoices as per the remittance advices. Processing refunds for duplicate payments/credits via check and wire.
• Maintaining & preparing the monthly debt categorization file to ensure that the correct information is recorded and provided to the team which is used to prepare several reports.
• Reviewed documents for accuracy and maintained records of WHT certificates.

• Handled EMEA and APAC Accounts Receivable, prepared aging reports for different regions, and managed bad debt.
• Deep-dived into contracts/MSA copies to resolve conflicts or client queries.
• Interacted with Sales, Legal, and Tax Teams as needed to address account requirements.
• Reconciled bank statements, reduced chargebacks, and maintained records of WHT documents for foreign tax invoices.
• Built strong relationships with clients and internal departments to ensure smooth financial operations.

• Utilized Microsoft Dynamics AX to manage various financial codes, including Credit limit log, All customer, Open customer invoices, Payment journal, All sales order, Invoice journal, open transaction, and payment journal.
• Tracked payments via JP Morgan and sent payment tracker reports to team members and clients.
• Distributed Aging Trial Balance (ATB) sheets and prepared MID DAY and End of Day (EOD) reports for the team and clients.
• Analyzed and released orders, ensuring compliance with credit limits and financial policies.
• Communicated with clients regarding Terms of Limit (TOL) when orders exceeded limits and sent statements and invoices to customers.

• Managing Accounts on Tally, Filing of GST Returns, Following up with Accounts Receivables, Publishing Day end Reports