Kritika Bhambri
Hanmer
Summary
SAP professional with 8+ years of experience supporting enterprise customers across Europe and North America in solution delivery, engagement planning, and client advisory roles. Strong background in SAP HANA environments, customer success, risk assessment, and service execution. Experienced in working closely with sales, delivery, and account teams to scope services, align solutions with business needs, and support long-term customer relationships. Demonstrated success in delivering strategic recommendations that boost system efficiency and strengthen stakeholder engagement.Seeking an SAP Licensing/Commercial Sales role in Toronto to contribute to customer value realization and revenue enablement as an oriented professional with extensive experience in customer relationship management and solution positioning.
Overview
12
12
years of professional experience
Work History
IT Business Services Senior Consultant
SAP Fioneer
Walldorf
11.2021 - Current
- Delivered SAP HANA performance optimization services to banking and insurance clients, improving system efficiency and stability.
- Acted as a trusted technical advisor to customers, supporting solution positioning and long-term engagement.
- Conducted technical risk assessments and provided strategic recommendations to enhance system reliability.
- Collaborated with internal sales and delivery teams to scope services and align solutions with customer business needs.
- Supported commercial discussions by providing technical inputs for service proposals and customer presentations.
- Strengthened customer satisfaction through proactive issue resolution and continuous service improvement.
Client Delivery Manager
SAP
Walldorf
10.2017 - 10.2021
- Evaluated customer SAP landscapes and business processes to identify service opportunities and optimization needs.
- Created detailed engagement and service plans aligned with customer goals, contracts, and SAP support offerings.
- Led execution of agreed service plans and coordinated with cross-functional teams to ensure delivery commitments were met.
- Served as the primary point of contact and trusted SAP advisor within customer organizations.
- Supported account teams with customer insights, service usage analysis, and technical recommendations.
- Contributed to customer retention by ensuring service quality, responsiveness, and value realization.
Senior Technical Associate
Genpact Headstrong Capital Markets
Noida
01.2014 - 07.2015
Education
Master of Science - Artiifical Inteliigence
Technische Universität Kaiserslautern
Germany09-2017
Bachelor of Science - Computer Science
Amity University
India09-2013
Skills
- SAP HANA optimization
- Technical risk assessment
- Customer relationship management
- Solution positioning
- Service proposal development
- Solution consulting and pre-sales support
- Stakeholder Engagement
- Business Process Analysis
- Proposal & Service Plan Development
- Issue resolution and root cause analysis
Languages
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Timeline
IT Business Services Senior Consultant
SAP Fioneer
11.2021 - Current
Client Delivery Manager
SAP
10.2017 - 10.2021
Senior Technical Associate
Genpact Headstrong Capital Markets
01.2014 - 07.2015
Master of Science - Artiifical Inteliigence
Technische Universität Kaiserslautern
Bachelor of Science - Computer Science
Amity University