KRITIKA BHAN

Six Sigma Green Belt Certified Consultant and Business Process Re-engineer with 5 years of demonstrated success. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Skilled in planning, designing and supervising diverse Service Sector projects. Adept at assessing client requirements and drafting project plans.

• Schrems II GDPR Project- Currently, working with AIG UK to support them in defining processes for various global clients (600+) with whom data is exchanged.
• Global Service Delivery- Trusted for a new global service delivery project (Enquiry on Results) to bring effective change management from London, UK to Noida Shared Services.
• Implementation Project- Creating a group of SMEs who further support the employees in BAU to increase the process efficiencies and success rate. Lean Project- Streamlining of IELTS Enquiry on Results (EOR) Submission procedure wherein 60% of non-value- added or waste steps in the process were reduced.
• Automation of Weekly Operations Report- Identified manual input areas and automated them using Macros to reduce the total time taken by 86% to generate the report on weekly basis.
• Six Sigma Green Belt Project- Applied DMAIC methodology to eliminate defects from the IELTS Results Operations which reduced 1FTE and 60% processing time.
• Quality Assurance- Rigorous data analysis and root cause analysis to identify the causes of discrepancy in results by various IELTS Video Call Speaking Examiners.
• HRSS Pilot Run and Launch-Worked with HOD and Project Team in the pilot run of HRSS at British Council wherein I formulated SOPs, knowledge articles and performed UAT Testing of Success Factors Tool.

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