Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kritika Ghodke

Compliance and Security Support Engineer
Pune

Summary

With 4+ years of experience, I specialize in IT support with a focus on cloud security and Microsoft 365 Defender tools. Skilled in Microsoft Purview, DLP, Insider Risk Management, eDiscovery, and data governance. Experienced in providing Level 2/3 support, resolving complex issues efficiently. I prioritize security, data compliance, and operational excellence in every project.

Overview

4
4
years of professional experience
2023
2023
years of post-secondary education
4
4
Certifications

Work History

Compliance & Security Support Engineer

Concentrix
09.2023 - 08.2025
  • Provided 24/7 global technical support for Microsoft products, specializing in Microsoft Defender for Identity, Cloud Apps, and Purview Compliance Portal.
  • Implemented Microsoft Purview for enhanced compliance, security, and data governance.
  • Configured DLP and IB policies to protect sensitive data, and utilized Data Lifecycle Management for efficient retention and deletion.
  • Conducted audits using Content Explorer, eDiscovery, and Audit Logs to maintain compliance.
  • Activated Insider Risk Management to address risky user behaviors, and deployed trainable classifiers for improved content classification.
  • Leveraged Azure Information Protection for data encryption and rights management.
  • Delivered Level 2/3 support to resolve complex issues while ensuring service continuity and user satisfaction.

Senior Analyst, Technical Support

Eclerx Services Ltd
04.2021 - 08.2023
  • Delivered Tier 2 technical support through phone and chat, effectively resolving network issues.
  • Elevated junior team members' proficiency by providing technical training and mentorship.
  • Offered proactive solutions for a broad spectrum of technical challenges.
  • Guaranteed issue resolution within a timely manner, ensuring continuous communication and follow-ups with end users.
  • Cultivated comprehensive knowledge of the company's products and services to enhance support quality.
  • Managed and maintained the enterprise infrastructure, including hardware, software, LAN, and telecom systems.
  • Executed over 150 on-site visits annually for software installation, upgrades, and troubleshooting across statewide offices.

Education

BBA -

Pune University
Pune, Maharashtra

12th -

University of Pune

10th -

CBSE Board

Skills

    Microsoft Azure: Entra ID, Conditional Access
    Microsoft Purview: Information Protection, DLP, Insider Risk Management, Information Barriers, Data Lifecycle, eDiscovery, Audit, Content Explorer
    Microsoft Security: Threat Detection, Identity Protection, Access Control, Anomaly Detection, OAuth Governance, SaaS Monitoring, Sensor & DC Monitoring
    Exchange Online: Mailbox & Mail Flow Management, EAC & PowerShell, Retention Policies, Sensitivity Labels, MRM, Email Archiving, Litigation & In-Place Hold

Certification

AZ-900

Languages

English, Hindi, Marathi

Timeline

Compliance & Security Support Engineer

Concentrix
09.2023 - 08.2025

Senior Analyst, Technical Support

Eclerx Services Ltd
04.2021 - 08.2023

12th -

University of Pune

10th -

CBSE Board

BBA -

Pune University

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Kritika GhodkeCompliance and Security Support Engineer