Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst
Kritika Goyal

Kritika Goyal

Head Of Operations

Summary

Innovative Operations Leader | Strategist | Change Agent

Energized by the dynamic landscape of operations, I am a results-driven professional with a proven track record in spearheading transformative initiatives, optimizing efficiency, and driving organizational success. With a keen eye for strategy and a commitment to operational excellence, I've consistently delivered robust solutions that enhance productivity, streamline processes, and exceed objectives. My ability to navigate complex challenges while fostering collaborative environments positions me as a catalyst for driving impactful change within diverse industries.

Overview

3
3
years of professional experience
7
7
Certifications
3
3
Languages

Work History

Head of Operations

Medblocks
08.2023 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Proficient in legal writing and the development and application of Quality Assurance standards.
  • Demonstrated ability in leading multi-disciplinary team coordination and cooperation.
  • Adept at generating compelling and informative blog content with a focus on health information technology.
  • Proficient with the principles and practices of Financial Accounting.
  • Seasoned in guiding Human Resources functions, and inclusive of payroll administration.
  • Directed a group of software developers through all phases of project development.
  • Oversaw extensive financial duties, guaranteeing precise and prompt execution of payroll and related HR operations.
  • Championed software excellence through the initiation of rigorous testing and validation methodologies.
  • Introduced and led cross-functional training sessions among developers to reinforce accountability in incident reporting and minimize client downtime. Implemented strategies to ensure swift responses during critical incidents, fostering a culture of responsibility and proactive resolution within the team. This resulted in reduced downtime for clients and optimized response times in handling critical issues.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Business Analyst

Medblocks
12.2021 - 08.2023
  • Contributed proactively to a fast-paced startup environment, often assuming multiple roles simultaneously to meet diverse operational demands.
  • Gained comprehensive expertise in various domains, including Legal Writing, Blogging, Business Development, Digital Marketing, Information Technology, Finance, Clinical Modeling, and Human Resources Management.
  • Tasked with the preparation and execution of binding legal documents, ensuring compliance with relevant laws and regulations.
  • Devised and implemented successful digital marketing initiatives, contributing significantly to the company's online presence and customer engagement.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Entrusted with the responsibility of the company's GST registration, showcasing a reliable understanding of taxation and regulatory frameworks.
  • Managed the entire financial spectrum, from pricing strategy for services to overseeing the receipt of payments, maintaining robust fiscal health.
  • Authored numerous informative and strategic blog posts in the healthcare IT sector, blending technical acumen with business insights to educate and engage the target audience

Intern at Telemedicine Registry

DHIndia Association
07.2021 - 12.2021
  • Served as a Reviewing Intern, conducting thorough assessments of various telemedicine companies and their projects.
  • Analyzed and vetted documentation provided by companies regarding product specifications.
  • Verified compliance of products with the Telemedicine Guidelines issued by the Indian Government.

Digital Marketing Intern

Viveo Health
07.2021 - 08.2021
  • Designed and presented social media campaign ideas.
  • Assisted marketing coordinators and graphic designers with website copywriting and proofing.
  • Implemented promotional strategies for a telemedicine platform, enhancing its visibility and user engagement.
  • Formulated and executed digital marketing initiatives to elevate platform awareness and adoption.
  • Conducted comprehensive analysis to gauge physician responses and attitudes toward telemedicine utilization.

Fundraiser

Muskurahat Foundation
05.2021 - 06.2021
  • Spearheaded fundraising initiatives to support educational programs for underprivileged children.

Education

MBA - Healthcare Management And Health IT

Chitkara University
Punjab, India
04.2001 -

Diploma - Leadership And Governance

Punjabi University
Punjab, India
04.2001 -

Bachelor of Science - Biotechnology

Punjabi University
Punjab, India
04.2001 -

Skills

    Quality Assurance

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Certification

Fundamental of Taxation

Timeline

Fundamental of Taxation

10-2023

Head of Operations

Medblocks
08.2023 - Current

Business Analyst

Medblocks
12.2021 - 08.2023

Consultant Program by Forage

08-2021

Cloud Foundation

07-2021

Intern at Telemedicine Registry

DHIndia Association
07.2021 - 12.2021

Digital Marketing Intern

Viveo Health
07.2021 - 08.2021

Fundraiser

Muskurahat Foundation
05.2021 - 06.2021

Business Analysis Foundation by LinkedIn

12-2020

Lean Six Sigma Foundation By LinkedIn

12-2020

Human Resource Foundation by LinkedIn

12-2020

Accounting Foundation by LinkedIn

12-2020

MBA - Healthcare Management And Health IT

Chitkara University
04.2001 -

Diploma - Leadership And Governance

Punjabi University
04.2001 -

Bachelor of Science - Biotechnology

Punjabi University
04.2001 -

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Kritika GoyalHead Of Operations