Kritika Goyal
Head Of Operations
Summary
Innovative Operations Leader | Strategist | Change Agent
Energized by the dynamic landscape of operations, I am a results-driven professional with a proven track record in spearheading transformative initiatives, optimizing efficiency, and driving organizational success. With a keen eye for strategy and a commitment to operational excellence, I've consistently delivered robust solutions that enhance productivity, streamline processes, and exceed objectives. My ability to navigate complex challenges while fostering collaborative environments positions me as a catalyst for driving impactful change within diverse industries.
Overview
3
3
years of professional experience
7
7
Certifications
3
3
Languages
Work History
Head of Operations
Medblocks
08.2023 - Current
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Proficient in legal writing and the development and application of Quality Assurance standards.
- Demonstrated ability in leading multi-disciplinary team coordination and cooperation.
- Adept at generating compelling and informative blog content with a focus on health information technology.
- Proficient with the principles and practices of Financial Accounting.
- Seasoned in guiding Human Resources functions, and inclusive of payroll administration.
- Directed a group of software developers through all phases of project development.
- Oversaw extensive financial duties, guaranteeing precise and prompt execution of payroll and related HR operations.
- Championed software excellence through the initiation of rigorous testing and validation methodologies.
- Introduced and led cross-functional training sessions among developers to reinforce accountability in incident reporting and minimize client downtime. Implemented strategies to ensure swift responses during critical incidents, fostering a culture of responsibility and proactive resolution within the team. This resulted in reduced downtime for clients and optimized response times in handling critical issues.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Business Analyst
Medblocks
12.2021 - 08.2023
- Contributed proactively to a fast-paced startup environment, often assuming multiple roles simultaneously to meet diverse operational demands.
- Gained comprehensive expertise in various domains, including Legal Writing, Blogging, Business Development, Digital Marketing, Information Technology, Finance, Clinical Modeling, and Human Resources Management.
- Tasked with the preparation and execution of binding legal documents, ensuring compliance with relevant laws and regulations.
- Devised and implemented successful digital marketing initiatives, contributing significantly to the company's online presence and customer engagement.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Entrusted with the responsibility of the company's GST registration, showcasing a reliable understanding of taxation and regulatory frameworks.
- Managed the entire financial spectrum, from pricing strategy for services to overseeing the receipt of payments, maintaining robust fiscal health.
- Authored numerous informative and strategic blog posts in the healthcare IT sector, blending technical acumen with business insights to educate and engage the target audience
Intern at Telemedicine Registry
DHIndia Association
07.2021 - 12.2021
- Served as a Reviewing Intern, conducting thorough assessments of various telemedicine companies and their projects.
- Analyzed and vetted documentation provided by companies regarding product specifications.
- Verified compliance of products with the Telemedicine Guidelines issued by the Indian Government.
Digital Marketing Intern
Viveo Health
07.2021 - 08.2021
- Designed and presented social media campaign ideas.
- Assisted marketing coordinators and graphic designers with website copywriting and proofing.
- Implemented promotional strategies for a telemedicine platform, enhancing its visibility and user engagement.
- Formulated and executed digital marketing initiatives to elevate platform awareness and adoption.
- Conducted comprehensive analysis to gauge physician responses and attitudes toward telemedicine utilization.
Fundraiser
Muskurahat Foundation
05.2021 - 06.2021
- Spearheaded fundraising initiatives to support educational programs for underprivileged children.
Education
MBA - Healthcare Management And Health IT
Chitkara University
Punjab, India 04.2001 -
Diploma - Leadership And Governance
Punjabi University
Punjab, India 04.2001 -
Bachelor of Science - Biotechnology
Punjabi University
Punjab, India 04.2001 -
Skills
Quality Assurance
Data Analysis
Administrative Management
Contract Administration
Relationship Building
Finance and Accounting Oversight
Financial Management
Business Marketing
Product Development
Staff Hiring
P&L Management
Team Leadership
Human Resources
Financial Planning
Hiring and Onboarding
Process Improvements
Operations Oversight
Operations Management
Payroll Administration and Timekeeping
Marketing Strategies
Business Development
Business Management
Decision-Making
Certification
Fundamental of Taxation
Timeline
Fundamental of Taxation
10-2023
Head of Operations
Medblocks
08.2023 - Current
Business Analyst
Medblocks
12.2021 - 08.2023
Consultant Program by Forage
08-2021
Cloud Foundation
07-2021
Intern at Telemedicine Registry
DHIndia Association
07.2021 - 12.2021
Digital Marketing Intern
Viveo Health
07.2021 - 08.2021
Fundraiser
Muskurahat Foundation
05.2021 - 06.2021
Business Analysis Foundation by LinkedIn
12-2020
Lean Six Sigma Foundation By LinkedIn
12-2020
Human Resource Foundation by LinkedIn
12-2020
Accounting Foundation by LinkedIn
12-2020
MBA - Healthcare Management And Health IT
Chitkara University
04.2001 -
Diploma - Leadership And Governance
Punjabi University
04.2001 -
Bachelor of Science - Biotechnology
Punjabi University
04.2001 -