Kritika Kain
Delhi
Summary
Highly motivated employee with a desire to take on new challenges. Strong ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills Partners and communicates with internal and external teams to align billing objectives. Efficient Billing Support Specialist known for high productivity and completing tasks swiftly. Possess specialized skills in invoice processing, account reconciliation, and customer dispute resolution, which enable smooth financial operations. Excel in communication, problem-solving, and time management, ensuring clear interactions with clients and team members for optimal service delivery. Reviews contracts and other documents to issue accurate invoices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Billing Support Specialist
British Telecom
Gurgaon
07.2024 - Current
- Maintained accurate records of customer accounts including contact information, payment history.
- Worked with team members to identify and develop process improvements.
- Investigated discrepancies between customers' expectations and actual charges on bills.
- Verified invoice procedures to validate customer contracts and maintain billing communication.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Applied billing adjustments to resolve discrepancies in account receivable journals.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Bachelor of Business Administration - Finance
Institute of Information Technology & Management
New Delhi06-2024
12th Standard - Commerce With Maths
Guru Harkishan Public School
New Delhi01-2021
10th Standard -
Holy Child Auxilium
New Delhi01-2019
Skills
- Billing processes
- Customer service
- Regulatory compliance
- Financial analysis
- Invoice processing
- Accounts receivable management
- Collections
- Problem-solving
- Communication skills
- Billing dispute resolution
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
Swimming
Public Speaking
Yoga
Certification
Goaler Web Solutions (Virtual) - Finance - Apr 2023 to May 2023
Humare Pehchan (Virtual) - Social Entrepreneurship - Sep 2022 to Oct 2022
Consumer buyer behaviour: Jan 2023 to Apr 2023
Principle of Management: IITM- July 2022 to Oct 2022
Timeline
Billing Support Specialist
British Telecom
07.2024 - Current
Bachelor of Business Administration - Finance
Institute of Information Technology & Management
12th Standard - Commerce With Maths
Guru Harkishan Public School
10th Standard -
Holy Child Auxilium
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