Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Community Development
Extra Certifications
Timeline
Generic
Kritika Malhotra

Kritika Malhotra

Gurgaon

Summary

Dynamic professional with 4 years of experience in customer engagement and satisfaction, skilled in overseeing onboarding and support while leveraging excellent communication skills to creatively exceed sales and revenue goals in both B2B and B2C environments.

Overview

5
5
years of professional experience

Work History

Team Lead

Great Learning
Gurgaon
04.2024 - Current
  • Review and assess enrollments, ensured onboarding customers to smooth integration, managing relationships to enhance course access, customer satisfaction, and retention.
  • Creating performance review data, acting as primary SPOC for top-notch global institutes, and monitoring customer success metrics.
  • Collaboration with sales, finance, and product development teams to maintain consistency and quality of services across all touch points.
  • AssistIng learners in obtaining their documents via Truecopy and Worldwide Transcripts for WES and EP evaluations.
  • Letter Of Recommendation creation

Sr Consultant

Great Learning
Gurgaon
03.2022 - 03.2024
  • Expert guidance to professionals on academic programs and career pathways, offering individual support to enhance their educational experience.
  • Organizing webinars, collaborating with evaluating educational institutions, maintaining accurate student records, and resolving conflicts.
  • Maintaining accurate student records and tracking counseling interactions to ensure compliance and effective follow-ups.

Sr. Program Advisor

Times Professional Learning (A division of Bennett, Coleman & Co. Ltd)
Gurgaon
08.2021 - 03.2022
  • Provided counseling to professionals on programs from top Indian and international institutions, focusing on senior and mid-level professionals.
  • Assessing interest in executive education, addressing personal challenges affecting their career progression, and advising on the benefits of education.
  • Assisted leads with accurate information, scheduled discussions, and maintained detailed records in CRM software, all while adhering to company and institution policies.
  • B2B experience in sales and marketing high-value programs, engaged with 150-200 professionals daily, utilizing strong communication and consultative selling skills.

Senior Executive Counselor

Talent Edge
11.2020 - 07.2021
  • In this role, I converted leads from various marketing channels and consistently met revenue targets aligned with team objectives
  • I identified references from existing customers to enhance the sales pipeline and sought cross-selling and upselling opportunities
  • Additionally, I managed pre-sales and post-sales support for assigned products, ensuring high customer satisfaction
  • My efforts led to multiple recognitions as the best performer and conversion champion over consecutive months

HR Intern

Tata Motors Ltd.
06.2019 - 07.2019
  • Internship in Human Resources Management
  • Manage HR activities
  • Connect with other business teams to ensure work
  • Support corporate HR team for various initiatives
  • Candidate screening, interviewing, and onboarding
  • Handle employee engagement
  • Provide administrative support
  • Coordinating office activities

Education

BBA -

Regional College of Management
01.2020

12th -

Church School, Beldih
01.2017

10th -

Vig English School
01.2015

Skills

  • Trend tracking
  • Customer Success Management
  • Sales strategy implementation
  • Service Delivery Optimization
  • Metrics Tracking
  • Outreach Program Specialist
  • Compliant Resolution
  • Presentation planning
  • Strategic Selling Skills
  • Post-Sales Support
  • Influential Negotiation Skills
  • Coaching & Mentoring
  • Proficient with LMS, and CRM
  • Target Market Data Research
  • Quality Assurance & Compliance
  • Training and Development
  • Cross-functional collaboration
  • Constructive resolution and feedback

Websites

Accomplishments

  • Won multiple debates and group discussions, hosting events at school and college levels.
  • Earned medals in athletics and chess while representing school and college in competitions.
  • Served as School Captain at Church School Beldih.
  • Consistently recognized as Conversion Champion for achieving the highest revenue in previous organizations.

Languages

  • English
  • Hindi
  • Punjabi

Community Development

SAMADHAAN NGO, Coordinated and functioned with the team teaching underprivileged children., Led a fund-raising campaign for Saamuhik Vivaah., Organized and conducted several events., Participated in food distribution in villages.

Extra Certifications

PGDCA (Post Graduate Diploma in Computer Applications), Microsoft Office, Operating Systems, Fundamentals of Internet & Computer, Organizational Data Management & RDBMS

Timeline

Team Lead

Great Learning
04.2024 - Current

Sr Consultant

Great Learning
03.2022 - 03.2024

Sr. Program Advisor

Times Professional Learning (A division of Bennett, Coleman & Co. Ltd)
08.2021 - 03.2022

Senior Executive Counselor

Talent Edge
11.2020 - 07.2021

HR Intern

Tata Motors Ltd.
06.2019 - 07.2019

BBA -

Regional College of Management

12th -

Church School, Beldih

10th -

Vig English School

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Kritika Malhotra