KRITIKA MALHOTRA
ASSISTANT MANAGER
Dehradun,UT
Summary
Dynamic Assistant Manager with proven expertise at Stock Holding Corporation of India Ltd, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and mentorship, fostering a collaborative environment. Skilled in business development and cost reduction, driving strategic growth initiatives while maintaining high service standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
STOCK HOLDING CORPORATION OF INDIA LTD
01.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
MBA - FINANCE AND HR
UTTARANCHAL UNIVERSITY
DEHRADUN 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Team motivation
Customer relations
Adaptability and flexibility
Business development
Retail operations
Certification
NISM CERTIFICATION
Timeline
ASSISTANT MANAGER
STOCK HOLDING CORPORATION OF INDIA LTD
01.2017 - Current
MBA - FINANCE AND HR
UTTARANCHAL UNIVERSITY
04.2001 -