KRITIKA SHARMA
Brampton,
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
KFC Taco Bell
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
Education
Supply Chain Management - Logistics And Supply Chain Management
Lambton College of Applied Arts And Technology
Brampton05.2019
Bachelor Of Business Administration - Business Management
Rayat Institute of Management
India06.2015
Skills
- Product Knowledge
- Student Engagement
- Complaint Resolution
- Public Speaking
- Service Upselling
- Learning Strategies
- Active Listening
- Motivating Students
- Coordination
- Critical Thinking
- Customer Relationship Management (CRM
- Multicultural awareness
Timeline
Customer Service Representative
KFC Taco Bell
01.2021 - Current
Supply Chain Management - Logistics And Supply Chain Management
Lambton College of Applied Arts And Technology
Bachelor Of Business Administration - Business Management
Rayat Institute of Management
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