Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Kritika Sharma

Indore

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well-versed in reading financial statements, digital records and reports. Skilled at leading, monitoring and motivating subordinates to produce accurate and efficient work.

Overview

3
3
years of professional experience

Work History

Teammate

TaskUs
Indore
04.2024 - Current
  • We liaised with leadership to discuss customer activities and trends involving potential money laundering or terrorist financing.
  • Kept comprehensive logs tracking compliance documents and tasks to contribute to achieving conformity with company policies and client expectations.
  • Investigated fraud referrals and researched to minimize risk and resolve inquiries.
  • Prepared reports, metrics and research to support fraud initiatives and projects.
  • She has conducted periodic internal account or customer reviews to identify potentially suspicious activity.
  • Produced in-depth reports, outlining findings and recommendations for improvement.
  • Maintained records detailing current, prospective, and declined client profiles for further analysis and future reference in the negotiation of new contracts and new client intake.

Customer Support Representative

TTEC
Ahmedabad
10.2022 - 03.2024
  • Worked at the credit check department at Verizon US.
  • Took a compensation approach and quickly understood customer needs, leading to a high sales closing rate.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.

Customer Service Associate

Teleperformance
Indore
06.2021 - 10.2022
  • Handled 75+ calls daily with duties including signing up new customers, refunds, returns, setting up new devices, installations and general queries.
  • Received an average 85% customer satisfaction rating to date, 10% higher than the target.
  • Memorized all company services to be able to answer customer questions quickly and efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Answered a constant flow of customer calls with minimal wait times.

Education

Bachelor of Science -

Devi Ahilya Vishwavidyalay
Indore
05-2022

Skills

  • Complaint Resolution
  • Product Knowledge
  • Business Development
  • Performance Tracking
  • Customer Engagement
  • Application support
  • Data Recovery
  • User Support
  • Cybersecurity
  • Product Development
  • Workflow improvement
  • Troubleshooting and diagnostics
  • Compliance review
  • General accounting

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Worked as a home tutor in leisure time and discussed education goals and expectations with students.
  • 60WPM typist.

Timeline

Teammate

TaskUs
04.2024 - Current

Customer Support Representative

TTEC
10.2022 - 03.2024

Customer Service Associate

Teleperformance
06.2021 - 10.2022

Bachelor of Science -

Devi Ahilya Vishwavidyalay

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Kritika Sharma