Kritika Sharma
Siliguri
Summary
Seasoned Business Development Manager with a proven track record in fostering business relationships and strategic partnerships. Experienced in identifying opportunities for growth, as well as implementing market strategies and negotiating contracts. Equipped with strong leadership skills, adept at managing cross-functional teams to drive revenue growth. Notable success in enhancing customer relationships while delivering positive results in previous roles.
Overview
11
11
years of professional experience
Work History
Event Manager
Zing Events & Entertinment
Siliguri
01.2022 - Current
- Oversaw event setup and breakdown, ensuring timely execution of all activities.
- Developed event timelines and schedules to align with client expectations.
- Trained new staff on event procedures and best practices for efficient operations.
- Organized venues, budgets, guest lists, catering, and event timelines.
- Coordinated vendor contracts and managed logistics for wedding events.
- Planned event details such as decor, timelines, catering, entertainment, and music.
Business Development Manager
Boutiques of India
Siliguri
05.2016 - 12.2021
- Managed relationships with key clients to ensure satisfaction and retention.
- Organized events and exhibitions to showcase products and attract customers.
- Analyzed competitor strategies to refine business development tactics.
- Trained junior staff on best practices in client engagement and relationship management.
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Developed and implemented strategies to increase sales and market share.
- Attended tradeshows and conferences to network with potential clients.
- Optimized operational processes to improve efficiency and effectiveness in business development activities.
Sales Executive
Radio Misty
Siliguri
02.2016 - 04.2016
- Conducted market research to identify new sales opportunities and trends.
- Presented sales proposals and product demonstrations to potential clients effectively.
- Used cold calling and networking to sell products and services.
Customer Care Representative
Maven Infotech Private Limited
Kolkata
05.2015 - 12.2015
- Managed customer inquiries through phone and email communication.
- Resolved product issues by collaborating with technical support teams.
- Documented customer interactions in the company database for future reference.
- Conducted follow-up calls to ensure customer satisfaction post-interaction.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Graduate - Commerce
Siliguri College of Commerce
Siliguri06-2013
High School Diploma -
Royal Academy
Siliguri03-2010
Skills
- Client relationship management
- Contract negotiation
- Market analysis
- Sales strategy development
- Event planning
- Customer acquisition
- Networking skills
- Crisis management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Nepali
Proficient (C2)
C2
Timeline
Event Manager
Zing Events & Entertinment
01.2022 - Current
Business Development Manager
Boutiques of India
05.2016 - 12.2021
Sales Executive
Radio Misty
02.2016 - 04.2016
Customer Care Representative
Maven Infotech Private Limited
05.2015 - 12.2015
Graduate - Commerce
Siliguri College of Commerce
High School Diploma -
Royal Academy