Summary
Overview
Work History
Education
Skills
Timeline
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Kritika Sharma

Indore

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well-versed in reading financial statements, digital records and reports. Skilled at leading, monitoring and motivating subordinates to produce accurate and efficient work.

Overview

3
3
years of professional experience

Work History

Customer Service Teammate

task us
Indore
04.2024 - Current
  • Liaised with leadership to discuss customer activities and trends that implicated potential money laundering or terrorist financing.
  • Kept comprehensive logs tracking compliance documents and tasks to contribute to achieving conformity with company policies and client expectations.
  • Investigated fraud referrals and researched to minimize risk and resolve inquiries.
  • I have prepared reports, metrics, and research to support fraud initiatives and projects.
    Conducted periodic internal account or customer reviews to identify potentially suspicious activity.
  • Produced in-depth reports, outlining findings and recommendations for improvement.
  • Maintained records detailing current, prospective, and declined client profiles for further analysis and future reference in the negotiation of new contracts and new client intake.

Sales Chat Associate

Ttec-Ahemdabad
Remote
10.2022 - 03.2024
  • Worked at the credit check department at Verizon US.
    Took a compensatory approach and quickly understood customer needs, leading to a high sales closing rate.
  • Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
    Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and the company.

Customer Service Associate

Teleperformance India - Indore
Indore
06.2021 - 10.2022
  • Handled 75+ calls daily with duties including signing up new customers, refunds, returns, setting up new devices, installations and general queries.
  • Received an average 85% customer satisfaction rating to date, 10% higher than the target.
  • Memorized all company services to be able to answer customer questions quickly and efficiently.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Answered a constant flow of customer calls with minimal wait times.

Education

Associate of Science - Bachelor of Science

Devi Ahilya Vishwavidyalay
Indore, Madhya Pradesh
05-2022

High School Diploma -

St. Judes H.S. School, Shahdol
Shahdol, Madhya Pradesh
06-2018

Skills

  • Complaint Resolution
  • Product Knowledge
  • Business Development
  • Performance Tracking
  • Customer Engagement
  • Application support
  • Data Recovery
  • User Support
  • Cybersecurity
  • Product Development
  • Workflow improvement
  • Troubleshooting and diagnostics
  • Compliance review
  • General accounting

Timeline

Customer Service Teammate

task us
04.2024 - Current

Sales Chat Associate

Ttec-Ahemdabad
10.2022 - 03.2024

Customer Service Associate

Teleperformance India - Indore
06.2021 - 10.2022

Associate of Science - Bachelor of Science

Devi Ahilya Vishwavidyalay

High School Diploma -

St. Judes H.S. School, Shahdol

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Kritika Sharma