KRITIKA MARWAH
Process Lead
Summary
MBA graduate (Marketing major , HR minor) ,working in Infosys BPM as Process Lead specializing in HR operations, Program Management, cross-functional stakeholder management and process improvements in client-driven environments. Having internship experience in Talent Acquisition, Learning & Development, with people management.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Process Lead
Infosys BPM
05.2025 - Current
- Manage and maintain databases for 200+ team members, ensuring accuracy and workflow visibility by coordinating with 10+ cross-functional teams, driving consistency and operational alignment.
- Track SLAs and KPIs along with SOW across Human Resources, Finance, Sourcing, Procurement, and Fulfillment, maintaining a clear and updated performance and workflow tracker for management’s view to support decision-making, re-strategizing and client reporting.
- Lead daily team governance by reviewing weekly progress for 10+ teams, which lead to resolving operational gaps, strategizing for improved team performance across deliverables and quality improvement.
- Drive 100% compliance in monthly Cybersecurity, Phishing and other mandatory trainings by tracking L&D requirements, ensuring timely completion, and consistently meeting client-mandated compliance standards. Lead to team focused L&D initiatives and quality upgrades.
- Strengthen people management, stakeholder management, and workflow optimization by collaborating across cross-functional teams, improving communication flows, streamlining processes, and enhancing overall operational efficiency and employee experience.
Human Resources Internship
PeopleNorth Adcon Pvt Ltd
04.2024 - 06.2024
- Sourced and screened 900+ candidates across major job portals (Naukri.com, LinkedIn, IIM Jobs, Indeed, Unstop), streamlining talent acquisition processes and conducted telephonic interviews to assess qualifications and cultural fit, and coordinated client-led aptitude tests and interview.
- Engaged with HR managers at 40+ BFSI companies to pitch Recruitment Process Outsourcing (RPO) services for 162 open positions.
- Led Learning and Development initiatives for PracUp, sourcing and onboarding 10 coaches, and co-conducted a 12+ hour live training session to equip them with the platform’s teaching methodologies. Lead to enhancing internal knowledge base.
- Led Recruitment Process Outsourcing (RPO) across 5 industries (BFSI, Automotive, IT, Facility Management, Construction), successfully hiring 10+ candidates for critical positions.
- Reestablished & optimized RPO business relationships with 4 companies by pitching tailored services & solutions to key decision-makers and initiated ongoing discussions with 14+ organizations.
Talent Acquisition Internship
Thinknyx Technologies LLP
06.2022 - 06.2022
- Sourced and screened candidates for niche technologies, including Cloud, APIs, and .NET, by leveraging diverse job and networking portals to ensure precise alignment with specific client requirements.
- Utilized job portals and networking platforms to source candidates and performed initial calls to evaluate their qualifications for open positions, ensuring comprehensive assessment.
- Collaborated with cross-functional teams & maintained candidate database, optimized onboarding workflows, and ensured robust talent pipeline to support current and future business needs.
Education
PGDM -
Lal Bahadur Shastri Institute of Management
New Delhi04.2025
Bachelor Of Arts -
Maharaja Agrasen College
Delhi University04.2022
Class XII -
Gagan Bharti Public School
New Delhi04.2019
Class X -
Veda Vyasa D.A.V. Public School
New Delhi01.2016
Skills
- Tools & Technologies - MS Excel Canva MS Power Point MS Word
- Interpersonal Skills – Problem Solver Relationship Building Cross-functional Collaboration Detail Oriented Thought Leader Analytical Thinking
Accomplishments
Awarded Certificate of Merit by CBSE ( Central Board of Secondary Education) for overall outstanding performance in class 10th.
Certification
Corporate Strategy online course from the University of London, training in strategic planning and corporate management. 2023
Timeline
Process Lead
Infosys BPM
05.2025 - Current
Human Resources Internship
PeopleNorth Adcon Pvt Ltd
04.2024 - 06.2024
Talent Acquisition Internship
Thinknyx Technologies LLP
06.2022 - 06.2022
PGDM -
Lal Bahadur Shastri Institute of Management
Bachelor Of Arts -
Maharaja Agrasen College
Class XII -
Gagan Bharti Public School
Class X -
Veda Vyasa D.A.V. Public School
POSITION OF RESPONSIBILITY
- Coordinator, Pithos | LBSIM - Organized LSDC, a national-level competition prize pool of ₹1.5 lakh, attracting over 200+ applicants. 2024
- Campus Ambassador | IIM Lucknow- for IIM Lucknow's Annual Fest 2021-22, driving participation from DU, resulting in a footfall of 50 applications from the management and IT domains. 2022
Creating Mandala Art (i.e. Geometric Pattern Design)
Practicing mandala art to boost creativity, concentration, and attention to detail.