Kriti Singh Rajput
Senior Manager Strategic & Project Support
PUNE,MH
Summary
Results-driven management professional prepared for senior leadership role. Proven track record of driving team collaboration, achieving operational goals, and adapting to changing needs. Skilled in strategic planning, performance management, and process optimization. Known for strong leadership, reliability, and focus on delivering impactful results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Unit Manager
Bajaj Finance
02.2022 - Current
- Support my unit and Compliance Office by reviewing requirements across Business Sales, Product, Service, Collections, and Operations to ensure customer-centric design and meet applicable internal policies and external regulations—without slowing delivery.
- Connect with multiple stakeholders for understanding the project and baking benifits for the same.
- Raised and maintained (BRD) to developer team ensured timely project go-live, provided issue resolution support, and performed daily monitoring post‑implementation.
- Delivered cost benefits by aligning BRD requirements with project execution and coordinating with vendors to identify and implement cost-saving opportunities.
- Act as the decisioning lead, interfacing between Business/COEs, Product, and Technology teams to translate governance into scalable, timely approval.
- Support internal and external audits by providing timely, accurate data, and reports.
- Identify gaps in existing governance processes, and propose improvements.
- Drive standardization of checklists, templates, and best practices across clusters.
- Sign off, approve documentation, checklists, UAT evidence, and decisions for low/medium-risk items.
Customer Service Officer
IDFC Bank
10.2020 - 11.2021
- Helped large volume of customers every day with maintaining TAT & CSAT.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Associate
City Union Bank
07.2018 - 09.2021
- Manage relationship with high net worth individuals to grow asset business throught retention and acquisition.
- Collaborate with internal team to resolved customer quries and issue related to retail branch banking products.
- Analyse market trends and competitors activity to stay ahead in the competitive landscape.
- Coordinate with managers and stakeholders for loan approval & disbursement.
- Ensuring Compliance while customer onboarding (KYC guidelines) with all branch level policies and SOPs.
- Manage day to day branch operations ensuring smooth customer servicing documenation and audit readiness.
Education
MBA - Banking And Finance
Ajeenkya DY Patil
Pune 04.2001 -
Skills
Workflow efficiency
Process optimization
Regulatory adherence
FPC knowledge
Project execution management
Benefit evaluation
Strong verbal communication
Large-scale data analysis
Certification
Moody's Analystics
Timeline
Senior Unit Manager
Bajaj Finance
02.2022 - Current
Moody's Analystics
01-2021
Customer Service Officer
IDFC Bank
10.2020 - 11.2021
Associate
City Union Bank
07.2018 - 09.2021
MBA - Banking And Finance
Ajeenkya DY Patil
04.2001 -