Krittika Manna
Kolkata
Summary
- Solution-focused Support Engineer known for unparalleled productivity and efficient task completion, adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach. Well-experienced in analyzing customer data to identify target markets for product launches.
Overview
4
4
years of professional experience
Work History
Support Engineer
Tata Consultancy Services
Kolkata
03.2021 - Current
- Provided technical support for applications including troubleshooting issues, resolving problems, and responding to inquiries.
- Monitored system performance metrics to ensure optimal operations of applications.
- Assisted with developing and implementing application security protocols to protect data from unauthorized access.
- Collaborated with internal teams to coordinate software upgrades, patches, and system maintenance activities.
- Resolved escalated user complaints in a timely manner while maintaining high levels of customer satisfaction.
- Performed root cause analysis on complex issues related to the use of applications by customers.
Education
Bachelor of Technology - Computer Science Engineering
Guru Nanak Institute of Technology
Panihati, Khardaha, West Bengal 70011406-2019
Skills
- To help organizations monitor, optimize, and manage the performance of their applications, infrastructure, and digital experiences using Dynatrace and Datadog
- Experience with ServiceNow's Glide API for server-side scripting
- Ability to create and manage ServiceNow workflows and business rules
- Used Postman API to get convenient, visual display of query results
- Moving a webpage from one URL to another , deleting a page, adding category tags or parent pages that change your URLs, moving your site to a new domain, doing maintenance on a webpage, merging duplicate pages using VS Code
Languages
Bengali
First Language
English
Advanced (C1)
C1
Timeline
Support Engineer
Tata Consultancy Services
03.2021 - Current
Bachelor of Technology - Computer Science Engineering
Guru Nanak Institute of Technology
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Ankan BeraAnkan Bera
Application Architect at WiproApplication Architect at Wipro