K Rohith Reddy
Hyderabad
Summary
I am eager to secure a challenging position within a respected organization that will provide opportunities for skill development, knowledge enhancement, and the practical application of my learning.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Trigent Software Private Limited
Hyderabad
02.2025 - Current
- Provide technical support to Internal clients for zoom
- Provide Multimedia support for internal client meetings and events
- Create and Handle service requests, work orders, and shared mailbox.
Technical Support Executive
Diebold Nixdorf Private Limited.
Hyderabad
04.2024 - 02.2025
- Enhancing the performance of users and administrators by providing technical support
- Keeping track of assigned tasks and tickets for the client success team.
- Working with internal stakeholders to fulfill and resolve the ticket according to the user's request.
- Use tools like Zendesk, Service now to manage workflows, prioritize issues, and track performance metrics.
Technical Support Executive
Sutherland Global Services Pvt Ltd
Hyderabad
02.2023 - 02.2024
- Provided technical assistance to customers via phone and email.
- Delivered multi-channel support (email, chat, phone) for users of a subscription-based B2B software platform.
- Documented customer interactions in the support ticketing system.
- Customer Onboarding & Training
- Diagnosed and resolved issues related to login, billing, data sync, and UI bugs.
Technical Associate
Sutherland Global Services Pvt. Ltd.
Hyderabad
09.2020 - 02.2021
- Managed product warranties, licenses, and service contracts to ensure compliance and satisfaction.
- Processed service requests related to network issues and hardware within Service Level Agreements.
- Handled escalations for technical team, facilitating timely resolutions for complex issues.
- Provided remote desktop support for critical problems upon customer request.
Education
Bachelor of Engineering - Computer Science
Gokaraju Rangaraju institute of Engineering and Technology
Hyderabad07.2020
Intermediate -
Narayana Junior College
Hyderabad03.2015
SSC -
Shashyam Public School
Hyderabad04.2013
Skills
- Organizational skills and attention to detail
- Incident management and root cause analysis
- Technical support for hardware, software, and networks
- Adaptability and quick learning
- Effective communication and teamwork
Timeline
Technical Support Engineer
Trigent Software Private Limited
02.2025 - Current
Technical Support Executive
Diebold Nixdorf Private Limited.
04.2024 - 02.2025
Technical Support Executive
Sutherland Global Services Pvt Ltd
02.2023 - 02.2024
Technical Associate
Sutherland Global Services Pvt. Ltd.
09.2020 - 02.2021
Bachelor of Engineering - Computer Science
Gokaraju Rangaraju institute of Engineering and Technology
Intermediate -
Narayana Junior College
SSC -
Shashyam Public School
Similar Profiles
Neema Miriyam OommenNeema Miriyam Oommen
Senior Technical Architect at Trigent Software Private LimitedSenior Technical Architect at Trigent Software Private Limited
Anusha BSAnusha BS
Management Trainee at Trigent Software Private LimitedManagement Trainee at Trigent Software Private Limited
Monisha MMonisha M
Customer Service Representative at Trigent Software Private LimitedCustomer Service Representative at Trigent Software Private Limited
Ismail MohammedIsmail Mohammed
Data Specialist at S&P GlobalData Specialist at S&P Global
Bharath Kumar KondetiBharath Kumar Kondeti
Senior Drupal Developer at SpecbeeSenior Drupal Developer at Specbee