K Rohith Reddy
Hyderabad
Summary
I am eager to secure a challenging position within a respected organization that will provide opportunities for skill development, knowledge enhancement, and the practical application of my learning.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Trigent Software Private Limited
Hyderabad
02.2025 - Current
- Provide technical support to Internal clients for zoom
- Provide Multimedia support for internal client meetings and events
- Create and Handle service requests, work orders, and shared mailbox.
Technical Support Executive
Diebold Nixdorf Private Limited.
Hyderabad
04.2024 - 02.2025
- Enhancing the performance of users and administrators by providing technical support
- Keeping track of assigned tasks and tickets for the client success team.
- Working with internal stakeholders to fulfill and resolve the ticket according to the user's request.
- Use tools like Zendesk, Service now to manage workflows, prioritize issues, and track performance metrics.
Technical Support Executive
Sutherland Global Services Pvt Ltd
Hyderabad
02.2023 - 02.2024
- Provided technical assistance to customers via phone and email.
- Delivered multi-channel support (email, chat, phone) for users of a subscription-based B2B software platform.
- Documented customer interactions in the support ticketing system.
- Customer Onboarding & Training
- Diagnosed and resolved issues related to login, billing, data sync, and UI bugs.
Technical Associate
Sutherland Global Services Pvt. Ltd.
Hyderabad
09.2020 - 02.2021
- Managed product warranties, licenses, and service contracts to ensure compliance and satisfaction.
- Processed service requests related to network issues and hardware within Service Level Agreements.
- Handled escalations for technical team, facilitating timely resolutions for complex issues.
- Provided remote desktop support for critical problems upon customer request.
Education
Bachelor of Engineering - Computer Science
Gokaraju Rangaraju institute of Engineering and Technology
Hyderabad07.2020
Intermediate -
Narayana Junior College
Hyderabad03.2015
SSC -
Shashyam Public School
Hyderabad04.2013
Skills
- Organizational skills and attention to detail
- Incident management and root cause analysis
- Technical support for hardware, software, and networks
- Adaptability and quick learning
- Effective communication and teamwork
Timeline
Technical Support Engineer
Trigent Software Private Limited
02.2025 - Current
Technical Support Executive
Diebold Nixdorf Private Limited.
04.2024 - 02.2025
Technical Support Executive
Sutherland Global Services Pvt Ltd
02.2023 - 02.2024
Technical Associate
Sutherland Global Services Pvt. Ltd.
09.2020 - 02.2021
Bachelor of Engineering - Computer Science
Gokaraju Rangaraju institute of Engineering and Technology
Intermediate -
Narayana Junior College
SSC -
Shashyam Public School
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