Kirti Miglani
Mohali
Summary
Dedicated Customer Service Representative with expertise in complaint resolution and customer relationship management. Proven ability to enhance service delivery through effective communication and teamwork.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Air India Airport services Limited
Ahmedabad
11.2021 - 12.2022
- Resolved customer complaints through effective communication and problem-solving techniques.
- Collaborated with cross-department teams to enhance customer service performance and operational efficiency.
- Documented customer interactions and resolutions to maintain accurate records and improve service delivery.
Customer Care Representative
Teleperformance
Mohali
02.2021 - 09.2021
- Handled customer inquiries with professionalism and efficiency.
- Maintained up-to-date product knowledge to provide accurate information.
- Collected and analyzed customer feedback to improve service offerings.
Front Desk Receptionist
Panipat Cath Lab and heart care centre
Panipat
05.2019 - 12.2020
- Managed front desk operations and ensured seamless visitor coordination throughout the facility.
- Maintained accurate record-keeping for patient information and appointment logs.
- Administered phone system, handling multiple incoming calls and directing inquiries appropriately.
- Monitored the reception area to ensure cleanliness and organization, promoting a welcoming environment.
- Processed patient check-ins and check-outs efficiently, ensuring accurate data entry into the system.
Education
National Institute of Open Learning
Panipat, IndiaSkills
- Customer relationship management
- Customer feedback analysis
- Product knowledge
- Complaint resolution
Timeline
Customer Service Representative
Air India Airport services Limited
11.2021 - 12.2022
Customer Care Representative
Teleperformance
02.2021 - 09.2021
Front Desk Receptionist
Panipat Cath Lab and heart care centre
05.2019 - 12.2020
National Institute of Open Learning