Krunal Dhruv
Ahmedabad
Summary
Dedicated Hotel Manager with more than 10 + years of experience providing clients with the highest degree of hospitality and Guest service by ensuring that facilities meet and exceed expectations. Strong leader possessing outstanding work ethic and integrity, always dedicated to meeting budget and meticulously documenting financials. Manages by leading and showing staff the rewards of pushing past their expectations to provide the best work possible. An Energetic Hotel Manager is Enthusiastic about delivering superior Service to every Guest. Successful at cutting costs without Impacting quality of Service and Guest Satisfaction. Seeking a good Position at any well-developed or underdeveloped company where client satisfaction is the only rule.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Group General Manager
Gobinddham Manjhand Darbar
05.2024 - Current
- Achieved ambitious sales targets by motivating team members, setting clear goals, and monitoring progress regularly.
- Led change management initiatives during periods of transition ensuring smooth adaptation within the organization.
- Restructured underperforming departments resulting in improved organizational effectiveness.
- Championed employee professional development, providing opportunities for skill-building workshops and training sessions.
- Enhanced team collaboration by fostering a positive work environment and promoting open communication.
- Improved customer satisfaction rates by implementing high-quality service standards and addressing concerns promptly.
- Promoted a culture of continuous improvement through regular evaluations of processes leading to measurable enhancements.
- Reduced operational costs, identifying areas for improvement and implementing cost-saving measures.
- Expanded the company''s global presence through successful international market entry strategies and localization efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
IT HEAD & HR Manager & Operation Manager
Silver Cloud Hotels and Banquets
01.2023 - 05.2024
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Oversaw daily performance of computer systems and immediately responded to any issues to keep network up and running.
- Oversaw IT department operations and training.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
Estate Manager
The Orchid Heaven Co. Op. Hsg. Ser. Soc. Ltd, Shela
06.2022 - 01.2023
- Managed leases and housing contracts for tenants renting, buying or sharing properties.
- Oversaw daily operations of the estate, maintaining a well-organized environment conducive to comfort and productivity.
- Managed comprehensive property renovations, ensuring timely completion and adherence to budget constraints.
- Negotiated favorable contracts with suppliers and service providers, securing high-quality goods at competitive prices.
- Ensured the optimal health and well-being of household pets by overseeing veterinary care, nutrition, and exercise routines.
- Oversaw building and maintenance of outdoor facilities such as picnic areas, playgrounds, exercise facilities and pools.
- Hired and managed groundskeepers and custodial staff ensuring professional and welcoming atmosphere.
- Collaborated with legal advisors to manage property-related matters such as zoning regulations, estate planning, or contractual agreements.
- Enhanced estate efficiency by implementing streamlined systems for financial management and maintenance planning.
- Established strong relationships with vendors and contractors, resulting in improved service quality for the estate.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Society Manager
The Green Acres Co. Op. Hsg. Ser. Soc. Ltd, Prahladnagar
11.2020 - 05.2022
- First in the Morning is to get details from Night Security Supervisor about the previous night’s activities
- After this take note of any suspicious activities and re-brief the security staff accordingly
- To conduct a briefing with the technical about complaints and operational issues
- To check for any important mails, verify the attendance and checklists
- To plan their day, they jot down a To-Do List in their diary
- Then, one of the crucial tasks is going for rounds around the society premises and examining if all areas are clean, the security is alert and common areas like pools, gym, lifts, DG and other such facilities are spotless and well-maintained
- If come across any snags, I need to raise a ticket for the same
- Accomplished multiple tasks within established timeframes.
- Before exiting the office at the end of the day, managing or calculating accounts for income and expenses
- Managed and motivated employees to be productive and engaged in work.
- Maintaining Accounts in the given software provided by the Society
- Checking for any pending tickets, and replying to emails
- The To-Do list is cross-checked and any important works are carried forward to the next day
- Finally, before winding up the day’s responsibilities, the society manager ensures that sufficient
- Diesel is in stock for DG, the night technical team is available for their duties and sufficient water is available for the night
- Hiring good professional staff to meet management requirements
- Budgeting
- Making comparisons for any work quotes above 50000/- or decided by the management and checking quality for the material to be used.
Operation & HR Manager
PINNACLE GRAND HOTEL
10.2018 - 10.2019
- Managed 30 room property which also had a 3 BANQUET and a Rooftop Restaurant
- Oversee all hotel activities, including hiring and firing, supervising employees, and training staff of more than 70 employees
- Increased room revenues by 15 percent month-to-month for 3 consecutive months
- Developed organization systems for sales reports and financial records and strengthened operational tractability and operational efficiencies
- Directed day-to-day operations focused on the attainment of key business metrics, continuous improvement initiatives, and 5-member management team with related direct reports
- Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
- Responsible for learning the complex playbook, attending daily meetings, and self-study of upcoming opponents
- Identified profitable business leads and built pipeline of prospective Guest
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short and long-term objectives
- Met with customers and prospective business partners to explore new markets, technology, and innovation strategy
- Prepared reports by collecting, analyzing, and summarizing information
- Ensured compliance with policies and quality standards to maintain consistency in quality of services
- Facilitated training for associates through daily coaching and regular business partnerships and performance appraisals
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates
- Volunteered at local charity events, in addition to increased experience in social engagements and public speaking
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Resolved complaints and issues involving both guests and employees
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals
- Oversaw day-to-day operations of the brand new, 30-room hotel with a staff of 70 employees
- Monitored social media and online sources for industry trends
- Supervised team of 4 front desk agents and helped to resolve issues arising during shifts
- Designed and introduced leadership development, coaching, and team management model, resulting in the promotion of employees into increased levels of responsibility
- Built, supervised, and mentored teams and leaders in receiving and inbound operations
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
- Maximized profits by reducing waste in payroll administration and increased sales with up-selling techniques
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Educated management on successful approaches for enhancing policy implementation and enforcement to prevent legal entanglements involving employees
- Assessed and improved compensation packages to attract highly qualified applicants for organizational vacancies
- Enhanced team workflow's and employee job satisfaction by coordinating communication between managers and employees
- Monitored and handled all employee claims, including performance-based and harassment incidents
- Reduced process lags by accurately managing confidential records for staff members
- Collaborated with cross-functional departments to create, manage and maintain Kautaliya, Pathik, C form, and its reporting
- Motivated employees through Town Hall Meetings
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for many new employees
- Developed strategy for recruitment and hiring
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Designed and implemented succession planning initiatives, preparing the organization for future leadership transitions.
- Improved onboarding processes to accelerate new hire productivity and expedite their assimilation into the company culture.
- Reduced turnover rates by developing and executing effective retention strategies.
- Cultivated a positive work environment through continuous improvement initiatives and strong leadership.
- Enhanced employee engagement by implementing innovative HR policies and practices.
- Established metrics-driven approach to HR decision-making, utilizing data analytics to inform strategy development and execution.
- Directed performance management systems to support employee development and organizational success.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
General Manager
Nimule Resort – JUBA
02.2018 - 05.2018
- Oversaw daily front desk operations, maintenance, and housekeeping for more than 120 employees
- Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service
- Oversaw day-to-day operations of brand new, 45-room Resort with the staff of 120 employees
- Supervised team of front desk agents and helped to resolve issues arising during shifts
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Identified staff requirements and communicated to human resource department to initiate recruitment and training processes
- Resolved complaints and issues involving both guests and employees
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning, and bookkeeping
- Maintained drive and determination to obtain personal and team objectives and goals
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devised, deployed, and monitored processes to boost long-term business success and increase profit levels
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Worked directly with management, Operation Manager's, and HR department to brainstorm, discuss strategy and mitigate every issue
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels
- Launched staff engagement, gender diversity, and cultural programs in addition to a robust reporting tool that increased operational quality
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations, and well-timed customer service
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
IT Head and Front Office Manager
Hotel Riverview
01.2017 - 02.2018
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
- Coached employees through day-to-day work and complex problems.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Enhanced onboarding process for new front office staff, reducing time to full productivity.
- Improved team morale and efficiency with regular training sessions and performance feedback.
- Established new guest feedback system to capture insights, leading to tailored service improvements.
System Administrator and SMO
STAROTTEL
01.2016 - 12.2016
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Streamlined data management processes, leading to more efficient access and retrieval of information.
Information Technology Manager
Inder Residency
03.2009 - 12.2015
- Assessed existing systems including billing automation, accounting, and real-time reporting and analytics capabilities, delivering updates for security purposes
- All HR and Admin Related work like from making Appointments letter to Experience Letter
- Managing and updating all EPF and ESIC account on online portal
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions
- Played key role in ongoing network design, reevaluation, and optimization to keep pace with company growth
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection, and endpoint protection
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Coordinated with management teams to plan, develop, align and execute strategies that would meet the client's vision, mission, and purpose
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the client's vision, mission, and purpose
- Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development, and implementation
- Created service level agreement for IT operational functions including help desk operations
- Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software, and applications
- Recommended and installed upgrades and helped businesses to plan for technology to match the growth
- Improved and deployed existing systems including billing automation, accounting, and real-time reporting and analytics capabilities
- Determined hardware and network system issues using effective troubleshooting techniques
- Diagnosed and repaired computer hardware and network systems
- Delivered Windows server support, backup management, and exchange support
- Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes
- Coordinated establishment of the local area and wide area network to provide robust infrastructure and data capacity for new applications and communication between sites
- Conducted daily system monitoring, verifying security, integrity, and availability of all hardware, server resources, applications, and key processes
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems, and key processes
- Assessed, troubleshot, and repaired various machines such as desktops, printers, and sorters
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
System Administrator
Maruti Suzuki Arena, Kiran Motors
09.2008 - 03.2009
- Made recommendations regarding information technology infrastructure overhauls
- Established network specifications and analyzed workflow, access, information, and security requirements
- Maintaining Databases
- Checking all the PC and Systems and making them work smoothly
- Maintained flexible schedule and responded to after-hours and weekend emergencies
- Troubleshooting problems related to Hardware and Software
- Managing Networking and making all networks work smoothly
- Internet Management
Page Editor and Setter - Editor Section
Sandesh Press
07.2008 - 12.2008
- Making Pages of Newspaper in Page Maker adding News provided by Reporter and Seniors
- Proof Reading
- Clearing, Cropping and Adjusting Images So that it can Fit the News Column
- Assessed, troubleshot, and repaired various machines such as desktops, printers, and sorters
- Continuously checked data, user logins, and file permissions to monitor data safety and end-user efficiency
- After the page is created send it for Proof Reading and making Changes if asked for
- Communicated effectively with writers, editors, designers, and other stakeholders throughout all stages of production.
- Delivered a polished final product through diligent proofreading efforts combined with an eye for detail.
Education
BPP -
IGNOU
Ahmedabad, GJ01.2009
B.E -
S.S.V.P.S's B. S. Deore Polytechnic
Dhule, MH06.2008
Higher Secondary Education - Science Stream
Pragati English Medium School
Ahmedabad, GJ03.2006
SSC - 10th Standard
Silver Bells High School
Ahmedabad, GJ03.2004
Skills
- Administration
- Management
- Strategic Planning
- Production Methods
- Sales
- Marketing
- Critical Thinking
- Communication
- Recruitment
- Budgeting
- Operations
- Digital Marketing
- Social Media Optimization (SMO)
- Search Engine Optimization (SEO)
- Team Leadership
- Property Management
- Staff Management
- Activity Planning
- Managing EPF and ESIC Portals
- Operations management
- Sales management
- Organizational development
- E-commerce strategy
- Human resources management
- Corporate communications
Certification
- Microsoft Certification of Partition - Virtual Techdays, 11/11/09
- Intra-School Bournvita Quiz Contest - Certificate of Participation, 2000-2001
Hobbies and Interests
- Motivating people for their growth and helping each every people who I think need help
- Surfing the Internet and trying to get more and more knowledge from it
- Reading Holy Books - No matter of which religion it belongs
Timeline
Group General Manager
Gobinddham Manjhand Darbar
05.2024 - Current
IT HEAD & HR Manager & Operation Manager
Silver Cloud Hotels and Banquets
01.2023 - 05.2024
Estate Manager
The Orchid Heaven Co. Op. Hsg. Ser. Soc. Ltd, Shela
06.2022 - 01.2023
Society Manager
The Green Acres Co. Op. Hsg. Ser. Soc. Ltd, Prahladnagar
11.2020 - 05.2022
Operation & HR Manager
PINNACLE GRAND HOTEL
10.2018 - 10.2019
General Manager
Nimule Resort – JUBA
02.2018 - 05.2018
IT Head and Front Office Manager
Hotel Riverview
01.2017 - 02.2018
System Administrator and SMO
STAROTTEL
01.2016 - 12.2016
Information Technology Manager
Inder Residency
03.2009 - 12.2015
System Administrator
Maruti Suzuki Arena, Kiran Motors
09.2008 - 03.2009
Page Editor and Setter - Editor Section
Sandesh Press
07.2008 - 12.2008
BPP -
IGNOU
B.E -
S.S.V.P.S's B. S. Deore Polytechnic
Higher Secondary Education - Science Stream
Pragati English Medium School
SSC - 10th Standard
Silver Bells High School
Similar Profiles
Abel OrozcoAbel Orozco
Busboy at Bombay DarbarBusboy at Bombay Darbar
Jaideep BathJaideep Bath
Volunteer at Guru Nanak DarbarVolunteer at Guru Nanak Darbar
Aly InternationalAly International
Food Packer at Delhi DarbarFood Packer at Delhi Darbar