Krunal Jadav
Tech Professinal
Mumbai,MH
Summary
I am an experienced IT professional with over 20 years in the industry, having held various roles ranging from IT Support Specialist, IT Manager To Regional Lead. My expertise spans a wide array of IT disciplines, including network administration, systems integration, cybersecurity, cloud technologies, Vendor Management, Procurement management and IT project management. Throughout my career, I have successfully led cross-functional teams, managed complex IT infrastructures, and designed strategic technology solutions that align with organizational goals.
I have a proven track record of enhancing operational efficiency, optimizing IT resources, and driving innovation. In leadership roles, I’ve been responsible for overseeing technology budgets, implementing scalable systems, and ensuring compliance with industry standards and security protocols. My deep understanding of both technical and business needs allows me to bridge the gap between IT and other departments, ensuring technology investments drive business success.
Overview
20
20
years of professional experience
8
8
Years of Total Managerial and Leadership Role
5
5
Years of System Administration and Site lead Experience
5
5
Years of IT Infrastructure Operation Experience
Work History
Technical Support Professional, APAC (India Lead)
Millennium Consulting (India) Private Limited
Mumbai, Maharastra
12.2018 - Current
- Leading and managing team of 10+ L1\L2 Engineers at Distributed office location and 3rd Party Vendor Support Staff.
- Responsible for vendor management, Procurement and New Vendor onboarding.
- Responsible for New Office Buildout\Setup and Project management Support.
- Deliver high-quality support to end-users in a courteous professional manner
- On-boarding of regional teams, including home setups
- Support desktop technology and applications
- Respond to calls/tickets and manage issues until resolution even if escalated to another team
- Knowledge and troubleshooting skills in the Microsoft Windows OS, Linux OS (Basic Level), Microsoft Office Suite including O365, Market Data applications, Mobile computing, printers to name a few
- Strong analytical and problem-solving skills, ability to work independently and under pressure
- Flexible in approach, and comfortable dealing with ambiguity when necessary
- Experience working at a financial enterprise level
- Experience in trade floor support including trading applications
- Familiar with PC hardware/software troubleshooting and deployment practices for desktops
- Citrix VDA infrastructure support including Dell Wyse Terminals
- Citrix Applications and Desktops support
- Effectively provide support to remote locations
- Comprehensive knowledge of Windows 10, Windows 11 and Microsoft Office 2021/365
- Broad understanding of mobile tech including Blackberry BES12, Intune, Android and IOS devices
- Cisco phone support
- Webex/Zoom support including Video calls, screen sharing
- Experience working with 3rd Party Vendors
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
L1/L2 IT Engineer APAC (Mumbai Site Lead)
TMF Group
Mumbai, Maharastra
04.2016 - 11.2018
- Responsible for Vendor management, Procurement and Yearly IT Budgeting
- Handling a team of 5+ Desktop Support engineers at remote office locations.
- Worked with internal IT auditor for Compliance and ISO requirement meet with business Objective
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Performed preventive maintenance on network system, maintaining average uptime of [99.5]%.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw quality assurance management and offered suggested recommendations.
IT Engineer (Mumbai and Pune Site Lead)
Yahoo Software Development India Pvt Ltd
Mumbai, Maharastra
01.2012 - 04.2016
- Datacenter Management, Providing hands and eye support to DC remote team
- handling a team of Approx 12 L1\L2 Engineers for PAN india office location and two DC location for Day to day Operation support function.
- Hardware ordering for DC location set them up and rack mount, etc
- Maintenance of Lan, Wan and Wifi Connection, Follow up with ISP vendor and internal network Teams for escalation and support
- End User support for different types of hardware within organization, i.e All in one Printers, Scanners, Blackberries, different types Mobiles devices, video and imaging devices etc
- Desktop, laptop, workstation and server, network gear setup and configuration as per Project requirement
- User creation and Rights management on ADS (Active directory service), BES (blackberry Enterprise server), File & Print and RSA (RSA VPN) server
- Internal telecom system trouble shooting, support and management with the help of internal telecom team
- Educate and guide to end users with latest technologies and tools rollouts within organization
- Responsible for user's data Backups & Restoring with the help of connected data backup tool, Google Drive etc
- Management of Day to Day IT operation in co-ordination with local and regional team
- Managing procurement of IT related equipment and supplies within company guidelines
- Executed troubleshooting and server support in both in-person and remote situations.
Technical Support Manager
Orient technologies Pvt Ltd
Mumbai, Maharastra
01.2011 - 01.2012
- Involved in New Office Build and Migration Project.
- Responsible for Vendor management, Yearly IT Budgeting, Procurement.
- Responsible for Handling a team of 4 Junior staff.
- Responsible for Local Data center and remote office location EUS Support.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for in-bound call center.
- Developed and implemented training initiatives for new hires.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Implemented and maintained technology and software budget.
- Managed life cycle replacement of hardware and software.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
IS Engineer
ELOGIC Technologies Private Limited
Mumbai, Maharastra
01.2005 - 01.2011
- Vendor management, End user support, internal project management etc
- Responsible for Providing regular performance reports on day to day activities and projects
- Assisting IT Services Manager to direct day to day activities
- Mentoring junior team members
- Ensure IT end-user support group manages and maintains proper technical and training documentation
- Develops, implements, maintains, and communicates procedures and processes that ensure the proper management of IT systems and that safeguard company information
- Maintenance of Lan, Wan and Wifi Connection, Follow up with ISP vendor and internal network Teams for escalation and support
- End User support for different types of hardware within organization, i.e All in one Printers, Scanners, Blackberries, different types Mobiles devices, video and imaging devices
- Desktop, laptop, workstation and server setup and configuration as per users requirement
- User creation and Rights management on ADS (Active directory service), BES (blackberry Enterprise server), File & Print and RSA (RSA VPN) server
- Internal telecom system trouble shooting, support and management with the help of internal telecom team
- Educate and guide to end users with latest technologies and tools rollouts within organization
- Responsible for user's data Backups & Restoring with the help of connected data backup tool
- As on Site engineer
- Handling day to day It operation for end users
- Troubleshooting and maintenance of dedicated lease line of 1.5 MB with coordination with ISP and Global network team
Education
Bachelor of Business Administration - BBA - General Studies
Sikkim Manipal University - Distance Education
ADCHN - Computer Hardware and Networking
Jetking Infotrain India Pvt Ltd
01.2012
Skills
- Asset Management
- Client Delivery
- COE
- Communication
- Customer Satisfaction
- Customer Service Management
- Device Management
- High-Level Relationship Management
- Key Performance Indicators
- Managed Services
- Microsoft Products
- Operating Budgets
- Resolving Issues
- Root Cause Analysis
- Support Services
- Technology Planning
- Technology Solutions
- VIP
- Working with Minimal Supervision
- Workstation Administration
- Software installation
- Operating systems
- Server maintenance
- Incident management
- Ticketing systems
- Patch management
- Data recovery
- System administration
- Remote support
- Virtualization technologies
- Disaster recovery
- Mobile device management
- Application support
- Hardware diagnostics
- User credential management
- Network diagnostics
- Software diagnosis
- Desktop support
- Service support
- Videoconferencing
- Account management
- TCP/IP
- Technical support
- Mac systems
- Product troubleshooting
- Support case resolution
- Hardware troubleshooting
- Windows 10
- Verbal and written communication
- Customer service
- Technical troubleshooting
- Antivirus software
- System diagnostics
- Access issue resolution
- User support
- Performance testing
- Staff education and training
- Account updating
- Incident tracking
- Technical documents comprehension
- Hardware and peripherals
- Microsoft outlook
Certification
- HDI-CSR Certified (HDI Customer Service Representative), 02/2015
- Apple Certified Macintosh Technician, 01/2014
- ITILSO - ITIL Service Operation Certificate, 06/2013
- ITIL Foundation V3 Certified, 03/2012
- Microsoft Certified Professional (MCP), 07/2008
- Advanced Diploma in Computer Hardware and Networking, 04/2002
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Technical Support Professional, APAC (India Lead)
Millennium Consulting (India) Private Limited
12.2018 - Current
L1/L2 IT Engineer APAC (Mumbai Site Lead)
TMF Group
04.2016 - 11.2018
IT Engineer (Mumbai and Pune Site Lead)
Yahoo Software Development India Pvt Ltd
01.2012 - 04.2016
Technical Support Manager
Orient technologies Pvt Ltd
01.2011 - 01.2012
IS Engineer
ELOGIC Technologies Private Limited
01.2005 - 01.2011
ADCHN - Computer Hardware and Networking
Jetking Infotrain India Pvt Ltd
Bachelor of Business Administration - BBA - General Studies
Sikkim Manipal University - Distance Education
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