Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional deliver executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, business operations, project management, resource planning, database management, vendor negotiations, and contract management. Recognised for exemplary customer service and team collaboration.
Start-up to full functioning: Began my business journey as the sole employee and eventually scaled up to a team of 60 individuals. Throughout this venture, I took on various roles, including but not limited to HR manager, accountant, financial planner, and talent acquisition specialist.
Resource Planning: To meet the needs of businesses and make informed decisions, it is essential to identify potential risks and opportunities related to resourcing. Worked on the process of planning, allocating, and optimising resources to meet organisational goals and objectives.
Project Management: Successfully managed multiple projects while taking into account resource constraints and timelines. Through effective planning and execution, I was able to deliver high-demand projects with excellent results.
Budgeting & forecasting: As part of my responsibilities, created annual forecasts that included both fixed and variable expenses, as well as any unknown costs that may arise. Through effective management, I was able to keep all expenses within the approved budget for the majority of the time.
Culture Building: Building a culture is no easy feat, but I can confidently say that I have successfully created a culture within the organisation where individuals feel valued, heard, and have opportunities to learn and grow. I am proud to share this achievement with everyone.
Process review & improvements: Actively participated in the process of reviewing and improving business practises. This involved thoroughly examining and analyzing current processes to identify areas that needed improvement. Once the areas were identified, I implemented changes to make them more efficient, effective, and streamlined.
Strategy Planning: By optimising recruitment processes, implementing effective performance management strategies, and providing opportunities for learning and growth, we were able to achieve a remarkable employee retention rate of over 95%.
Additionally, we introduced various employee engagement practises to keep our workforce motivated and engaged. These efforts have not only helped us retain top talent but also improved overall productivity and competitiveness. It's crucial to create a work culture where employees feel valued and heard, and where they have ample opportunities to learn and grow.
created effective business plans to focus strategic decisions on long-term objectives.
HR Practice: Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing, and benefits administration.
Learning & Development: Introduced and implemented enhancements to the knowledge, skills, and competencies of employees through training, education, and other professional development opportunities. This created a more effective and efficient workforce.
CFA (Chartered Financial Analyst) from ICFAI