Krunal Kokane

Organized comprehensive travel arrangements, including tickets, accommodation, and transportation.

• Assisted clients in selecting personalized holiday packages based on preferences.
• Coordinated travel itineraries to ensure seamless connections between accommodations and transport.
• Collaborated with suppliers to secure bookings and maintain high service quality.
• Managed inbound sales inquiries and initiated outreach to prospective customers for appointments.
• Arranged necessary travel documents, including visas, passports, and tickets.
• Ensured timely delivery of services by coordinating effectively with suppliers.
• Delivered detailed information about destinations, transport options, and accommodation facilities.
• Coordinated with embassies to ensure timely visa approvals.

• Overall Handling B2B bookings of japan [ FIT & GIT ].
• This includes blocking the departure with hotels, transporters and other service provider and monitoring the same closely with respect to cancellation, additions and take actions accordingly.
• Cordinate all over india vender.The role includes solving the concerns faced by tour mangers on road and to update cash expenses and their approval after proper cross cheking.

• Welcoming groups at their starting point and announcing details of travel arrangements.
• Checking tickets and other relevant documents, seat allocations and any special requirements.
• Assisting Guests check-in and settle into their accommodation.
• Communicating a range of information on itineraries, destinations and culture.
• Informing guests of arrival and departure times at each destination on the itinerary and ensuring that all members of the group are back on the coach/car before departing from each stop.
• Using professional knowledge to answer questions from guests and to fulfill their expectations of the tour.
• Making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
• Organizing entry to attractions and transport, such as car hire.
• Ensuring that the tour is running smoothly for individual members of the group.
• Responding to questions and offering help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage.
• Dealing with emergencies, such as helping guests who are ill or those needing to contact family members urgently.
• Making contact in advance with places to stay or visit to check details and arrangements.
• Liaising with hotels, Local Suppliers, restaurants and other clients.
• Advising about facilities, such as sights, restaurants and shops, at each destination.

• The Inbound process of well knowing stock broker Rksv securities india pvt ltd.(upstrox).
• Solving customer issue and forword critical issue to the back end team.
• Effectively deal with irate callers, and upset customers.
• Guide the client about product, rules and regulation policy of stock broker.

• The outbound process of well knowing stock broker Rksv securities india pvt ltd.(upstrox).
• Opening demat account and provide product information to client.
• Archive the daily target and coordinate with team.

• Managed front desk operations and ensured smooth guest check-in and check-out processes.
• Trained and supervised front office staff to deliver excellent customer service.
• Coordinated room assignments and handled guest reservations efficiently.
• Resolved guest inquiries and complaints to enhance overall satisfaction.
• Scheduled staff shifts to maintain adequate coverage during peak hours.
• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
• Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
• Established strong relationships with corporate clients in order to foster repeat business opportunities.

• Managed daily operations of hospitality properties to ensure guest satisfaction.
• Coordinated maintenance schedules and repairs for all property facilities.
• Supervised front desk staff, providing training and support as needed.
• Conducted regular inspections to maintain property standards and compliance.
• Developed relationships with vendors to ensure quality service and supplies.
• Collected monthly assessments, rental fees, deposits and payments.
• Met with clients to negotiate management and service contracts.