KRUNAL PAWAR
Senior Manager, Cloud Operations, Cloud Architect
Mumbai
Summary
Profile Summary
- Result-oriented Professional with extensive experience of 22+ years in multiple phases of Delivery Management, Architecture & Design and Technological Vision & in Telecom, E-commerce, Interactive Media, Banking & Finance, Audit & Advisory and Travel Domain.
- Led end-to-end execution of high valued IT projects & programs in a Global Delivery Model including planning resources right from Solution, Architecting, Maintenance, Budgeting and Client
- Engagement Experienced in DevOps & CI CD Pipeline, AWS Cloud, Azure Cloud with ARM Templates, Virtualization, IaC, IaaS, SaaS & PaaS Platform and cloud computing including EC2,VPC, AWS, IAM, Cloud Front & Cloud Formation
- Insightful cross-cultural exposure while working with geographically diversified & multi-functional teams for sharing information, identifying mutual goals and inspire & influence others to mobilize & achieve shared goals
- Automated infrastructure including configuration & management of multiple Linux Servers using Ansible, Salt, Puppet,Terraform & Shell Script. KIbana ELK, Dynatrace
- Led projects within pre-defined budget & time limits in minimal cost & high profit with extensive expertise DevOps Implementation CI CD Pipeline
- Worked on various projects for clients such as Schwab, Citi, MassMutal, FNMA, Marex, Aususper, NWL, Vangrd,Cobank Fintech domain and Qatar Airways, Finair, Air- India & Singapore Airlines based out of UK, UAE, India, Singapore and European Countries in Travel Domain
- Expertise in planning project activities such as scoping, estimation, tracking, change management, delivery management and implementing project plans within preset budgets and deadlines.
- Team-based management style coupled with the zeal to motivate peak individual performances along with exceptional leadership skills.
- Versatile Senior Manager specializing in Cloud Operations and Application support and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
- Resourceful Manager experienced in evaluating and assessing client requirements and implementing infrastructure to solve identified problems. Harnessed code and cloud-native technologies to create scalable and user-centric systems. Strong negotiator with excellent value-driven solutions.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Senior Manager, Cloud Operations, Cloud Services
Adenza Technologies Pvt Ltd
Mumbai
05.2021 - Current
- Proven ability to design, deliver, and operate high growth systems with high reliability and availability
- An expert in all facets of cloud operations with the ability to effectively communicate with customers, internal stakeholders with ( Azure , AWS & OCI)
- Manage operations plans, staffing, budget and execution
- Assist direct reports in the definition and attainment of individual goals
- Conduct post-mortem RCA reviews and implement changes as a result of findings
- Ensure appropriate alignment of organizational capacity to demand necessary to support current service offerings
- Establish automated monitoring tools to track systems' health, uptime and outages
- Ensure compliance with best security practices and constantly assess potential vulnerabilities
- Establish, report, and improve various metrics associated with the efficiency of operating the product suite delivering value to our customers
- Lead escalated Incident Management team and develop maturity plans to continually improve
- Serve as a manager, mentor, knowledge resource, and escalation point for SaasOps employees;
- Adhere to customers' contractual SLA
- Work with cross-functional teams to design and support delivery pipelines to bring projects live in cloud-based and on-premises environments
- Provide added value to cross-functional teams by raising awareness of operational constraints and opportunities (i.e., auto-scaling, containerization)
- Ensure full coverage of the live environments from a monitoring, performance and availability perspective, continuously identifying areas of improvement
- Actively participate in team research & development to bring consistency and improve ease of access and maintenance for our tooling
- Work with a continuous improvement mindset, identifying operational processes that could be improved and drafting proposals
- Oversee application and product support, manage and triage incidents, and implement a support rotation to ensure we have 24/7 coverage across the globe.
Support Manager
Xoriant Solutions Pvt
Mumbai
12.2015 - 04.2021
- Client Name - TIBCO : Team Size: 7
- Managed team of 7 members with Onsite/ Offshore Collaboration
- Assisted in performing root cause analysis on problem areas
- Supported activities relating to PROD environment availability, stability and correctness
- Supported activities relating to PROD environment problem/issue resolution
- Participation in PROD Support On Call roster and DR exercise
- Deployment of changes into PROD environments and deployment Artefact/ KB/ LBN reviews
- Promoted environment efficiencies and continuous improvement
- Involved in 24 / 7 on call support for critical and major issues
- Highlighted potential risks and impacts/implications to other systems and validity of documentation (Service Level
- Agreements)
- Coached/ Mentored team members and/or knowledge share via mutual collaboration to achieve team goals
- Implemented with CMMI L3 & L5 Level in this Project.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
Support Manager
KPMG
11.2016 - 04.2021
- Directing delivery for various projects such as TIBCO , Intel and Flash Networks Managed Services Project with 24x7 support
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Mentoring a team of 25 from geographically diversified locations & multi-functional teams such as infrastructure, Operations,
- Database & Compliance with Enterprise Applications Support for Telecom, EAP & BFSI Domains
- Acting as the Primary Point of Contact for integrations with various DevOps & Cloud Infra Migration Projects, deploying projects in AWS, MS-Azure & GCP Cloud with Windows & Linux Platforms Operating Technology
- Managing cloud infrastructure requirements for deploying products & services in cloud along with change management, risk management, resource/skills management POC
- Supervising L2 / L3 Support for TIBCO products (TIBCO BW 5.1.10, TIBCO RV 8.4.2 EMS 5.8, TIBCO FA 7.0, TIBCO BW Plugin for sFTP, TIBCO BWMI, BWPM 3.1.0) and KPMG Products ( 3PI, GWP , CPM, COB, SPI, Kart,) with TIBCO Application Support of (TIBCO BPM, Hawk, iProcess Engine)
- Hands on experience with Tableau Report Mgmt Tool
- Driving delivery management of large portfolios consisting of multiple clients & managing P&L for the unit with employees & multiple, global & cross-functional teams
- Contributing to the business & technology vision and directing by influencing strategies & monitoring execution of major technology initiatives
- Implementing several project plans within pre‐set budgets and deadlines; performing on‐site and offsite tasks within a project, including the design, specification & integration of software products
- Delivering large-scale, complex programs with a focus on technology transformation; collaborating with leadership teams to evaluate technology challenges
- Analyzing & understanding solution requirements; facilitating solution development projects throughout the solution cycle from requirements gathering to implementation for business continuity
- Collaborating with the Executive Leadership Team so they understand, value & embrace how technology can enhance operational processes and driving technology‐enabled innovation to deliver business value & competitive advantage
Lead/ Sr. Support Lead
Mobixell Networks / Flash Networks Ltd
09.2008 - 12.2015
- Client Name : Flash Networks Team Size: 8
- Involved in 24 /7 on call support for critical and major issues with L2 and L3 Level
- Managed team of 10+ members of global production support services for client flash networks
- Process Control in Linux Servers
- Configuration & troubleshooting of Installed Application
- Involved in telecom messaging solution installation and configurations for flash networks end customer
- Supported activities relating to PROD environment availability, stability and correctness
- Involved in system acceptance tests with flash networks end customer to make sure solution is working well on test network
- Involved in integration of messaging application with MMSC, SMSC, STI Trans coding server and Profile server with
- Flash Networks end customer
- Created automated daily deployments onto different environments using Maven, Unix Shell scripting, Cloud formation on AWS (EC2, S3, VPC, RDS, Elastic Beanstalk)
- Valued experience in analysis, administration, troubleshooting, deployment, testing and monitoring of Azure environment
- Involved with team building from scratch (including of new recruitment and hiring process)
- Worked with NSN and World’s top 10 Telecom Operator Directly/ Indirectly.
Lead, Team Lead
KALE Consultants
Mumbai
11.2007 - 04.2008
Team Lead
ESAYA Software (I) Pvt. Ltd
Mumbai
08.2007 - 10.2007
System Administrator
Research4Infotech Pvt Ltd
Navi Maumbai
07.2006 - 07.2007
Faculty Engineer
CMS Computers
Andheri
Faculty Engineer
CMS Computers Pvt. Ltd
Andheri
09.2004 - 07.2006
Network Administrator
Powernet Services
Mumbai
05.1999 - 08.2004
Education
MBA - Information Technology
Sikkim Manipal University
Mumbai 04.2001 -
Bachelor of Science - Information Technology
Sikkim Manipal University
Mumbai 04.2001 -
Skills
RHEL53 – 61/ Sun Solaris 8,9, Ubuntu,Centos 7,8, Fedora / Windows 2010,2016,2019
Databases: Oracle , Exadata, MongoDB, Oracle No-SQL, Oracle 12c, MSSQL
Application Server: JBoss, Web Logic, Web SphereEAI Tool: TIBCO, MulesoftWeb-TechnologiesIIS 7, Apache Tomcat, JBossBI Tools: TIBCO Spotfire, Smart LogicCloud Technologies/: AWS, MS-Azure, Google Cloud, Cloudyn, Openstack / VmWare, Virtual Box, PCF,Docker, Kubernetes
RPA Technologies/AI: Automation AnywareSecurity: OID, OAM, Security Vulnerabilities, NessusProject Management: JIRA, Confluence, Salesforce, Servicenow MPP, VSTS, MS office, Confluence, MS-Visio, Cloudcroft, Cacoo
Education :
MBA (IT) from Sikkim Manipal UniversityBSc (IT) from Sikkim Manipal UniversityAccomplishments
- Worked on-site at Saratov, Moscow, Russia;
- Customer: Vimplecom – participated in customer acceptance tests, system configuration issues& system integration test;
- Czech Republic, Israel; Customer: Xura Technologies – conducted training for RMSC & MediaSpire
Certification
ITIL Certification V3 Foundation; Red Hat Certified Engineer; CCNA Certified Professional; Microsoft Certified Professional
Additional Information
- Current C.T.C : INR 370000/- P.A
- Expected C.T.C: INR 45,00000/- P.A ( Negotiable)
- Visa Status: Valid US B1 Visa Till 2024
Timeline
Senior Manager, Cloud Operations, Cloud Services
Adenza Technologies Pvt Ltd
05.2021 - Current
Support Manager
KPMG
11.2016 - 04.2021
Support Manager
Xoriant Solutions Pvt
12.2015 - 04.2021
Lead/ Sr. Support Lead
Mobixell Networks / Flash Networks Ltd
09.2008 - 12.2015
Lead, Team Lead
KALE Consultants
11.2007 - 04.2008
Team Lead
ESAYA Software (I) Pvt. Ltd
08.2007 - 10.2007
System Administrator
Research4Infotech Pvt Ltd
07.2006 - 07.2007
Faculty Engineer
CMS Computers Pvt. Ltd
09.2004 - 07.2006
MBA - Information Technology
Sikkim Manipal University
04.2001 -
Bachelor of Science - Information Technology
Sikkim Manipal University
04.2001 -
Network Administrator
Powernet Services
05.1999 - 08.2004
Faculty Engineer
CMS Computers