Krunal Nandkishor Shinde

Need to Manage - West Region.

1. Daily Pending Calls Review: Conduct daily calls with the team to review pending issues and assist in closing them within SLA.
2. DCR Report Management:Ensure that DCR (Daily Call Report) is received from all engineers.
3. Activity Tracking:Track all ongoing activities and share daily progress updates before leaving the office.
4. Attendance and Punctuality:All dedicated engineers must report to the site during defined office hours. Punctuality is essential.
5. Email Communication:Regularly check and respond to emails from the central team and users.
6. Asset Register Maintenance: Maintain the asset register with 100% accuracy.
7.Engineer Support:Conduct bi-weekly meetings with all engineers to understand their challenges and provide necessary support.
8. Team Management:Ensure smooth operations by delegating tasks, motivating the team, and resolving technical issues.
9. Maintain effective communication between team members and stakeholders.
10. Project Goals:Work towards achieving project goals effectively.

* Provide IT Support to 700+ employees in Remotely, on Call & on Site. Identify issues, analyze information, and provide solutions to problems.
* Resolved customer queries and problems using effective communication and providing step-by-step solutions.
* Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
Connect Video Conferencing Meeting & resolve issues related to it.
Provide VIP user support.
Co-ordinate with Server team resolve complex network issues or configure the router via connecting console.
Manage L1 Engineers & allocate calls their bucket. & e

I have 4 years and 6 months of work experience in Hardware & Networking field and need to handle all the work that falls under: L1 and L2.
* Diagnosed troubleshooting queries and support requests remotely and on-site.

* Manage network printers and their suppliers.
* Service CCTV camera on monthly basis.
* Maintain inventory records of computer system & Laptops.