KRUNAL ASNANI

• Part of the global PMO team, managing 3 PMO resources to drive program governance, portfolio tracking, and executive reporting while supporting delivery managers across multi-million-dollar initiatives.
• Spearheaded AI-driven reporting and Cloud migration initiatives, delivering real-time dashboards and analytics that improved executive decision-making, increased team productivity, and reduced manual effort.
• Executed a Datacenter Migration & IP Change initiative (~$2M scope), migrating applications, devices, and services with zero downtime, saving a major chunk of outage costs.
• Led Azure-to-Azure environment migration, refactoring assets and strengthening governance controls, improving system reliability and reducing maintenance costs by ~10%.
• Delivered Oracle Elimination Projects across multiple countries, migrating databases to a cloud-based Data Vault, improving performance and achieving ~$1M annualized savings in licensing/maintenance.
• Implemented structured dashboards, WSRs, and risk trackers for leadership visibility, driving audit readiness and SLA compliance.
• Supported PMO functions including portfolio-level reporting, compliance monitoring, and benefits tracking, ensuring executive alignment.
• Acknowledged by stakeholders for introducing innovative solutions in cloud, AI, and enterprise data management.

• Directed large-scale digital transformation and cloud programs, managing 39+ resources (including vendors/partners) across AI/ML, Cloud, and application development projects for global clients.
• Led Cloud transformation (AWS & Azure) and AI-enabled automation programs (WorkFusion RPA, OCR), reducing handling time dramatically, improving data accuracy, and contributing to ~$4M in annual operational savings.
• Directed AWS cloud migration and automation programs, deploying Kubernetes (EKS) and CI/CD pipelines, improving scalability while lowering infra costs by ~12%.
• Managed Cisco & Verizon application migration projects across 95 clusters, enabling high availability and cutting downtime costs.
• Spearheaded Python-based validation and reporting tools on AWS, boosting audit readiness and saving effort in compliance reporting.
• Oversaw vendor and third-party contracts with SLA compliance, optimizing resource utilization.
• Led global teams in end-to-end execution, from proposals through stakeholder reporting, with consistent on-time delivery.

• Managed 10–12 resources delivering enterprise-grade video collaboration solutions for Fortune 500 clients.
• Managed program delivery for enterprise collaboration rollouts, coordinating vendor streams and stakeholder governance to deliver cross-site deployments on time and within budget.
• Directed high-end video device deployments for Deloitte and other global clients, achieving 100% on-time rollout.
• Aligned technical solutions with client needs and budgets, delivering projects within ~5% cost variance.
• Managed project schedules, risks, and reporting, securing positive customer feedback and repeat business.

• Led 8–10 resources delivering unified communications & telecom service management solutions, with focus on ITSM governance and compliance.
• Designed and implemented ITSM governance processes, ensuring SLA alignment and reducing compliance costs.
• Owned telecom & ITSM program governance, establishing ITSM processes and governance frameworks to align service delivery with SLAs and audit standards.
• Managed telecom enterprise solutions across client portfolios, ensuring reliability and reducing outage risks.
• Improved service efficiency via process gap analysis and team training, cutting resolution times.
• Delivered weekly dashboards and governance reporting to executives, strengthening visibility and audit readiness.

• Managed 5–7 resources and led program transitions for HSBC and EA Sports, delivering global voice & telecom infrastructure initiatives with SLA compliance.
• Directed global telecom & network transition programs for HSBC, enabling seamless migration across geographies and avoiding transition delays.
• Oversaw large-scale program transitions for global clients (HSBC, EA), managing cross-functional teams and vendor relationships to ensure zero-impact migrations and SLA compliance.
• Led infrastructure delivery for Electronic Arts, improving service stability and enhancing end-user experience, reducing escalations.
• Oversaw vendor engagement and contract management, negotiating favorable terms.
• Implemented governance tools (Clarity PPM, MS Project, Visio), strengthening transparency and reducing rework by ~10%.
• Delivered dashboards and governance updates to executives, ensuring stakeholder trust.

• Led deployment and support for Cisco Unified Communications Voice Infrastructure across APAC, US, and Europe.
• Managed Cisco Call Manager clusters, Voice Gateways, Unity Connection, and VMware-hosted Cisco servers.
• Directed Unity migration for global regions, ensuring system availability and reduced downtime.
• Coordinated with Cisco TAC for escalated issues, resolving incidents within SLA.
• Supported enterprise-wide telecom projects, integrating MS Lync and Cisco solutions.

• Led Cisco Unified Communications (UC) for McLaren Hospitals, managing 3,000+ endpoints and ensuring consistent SLA compliance.
• Reduced call drop rates by 18% and minimized Severity-1 escalations through proactive monitoring and preventive maintenance.
• Delivered and managed a $750K telecom budget by optimizing voice infrastructure reliability and outage prevention.
• Supported Cisco Call Manager, Unity Connection, UCCX clusters, call recording, and trunk configurations, improving system performance.

• Designed and implemented VoIP solutions, reducing telecom costs.
• Managed Cisco UC operations (CUCM, Unity, UCCX) for global clients, overseeing a a substantial budget.
• Standardized operations documentation and streamlined CAB approvals, improving turnaround by 20%.
• Supported Unified Communications teams for US-based enterprise clients and led end-to-end UC deployments.

• Supported EFH-ONCOR's Cisco UC & Nortel Voice infrastructure across 150+ sites, ensuring SLA compliance.
• Maintained CUCM clusters, Unity, and gateways.
• Presented weekly root cause reports.
• Received “Best Support Award.”

• Supported BT's Nortel and Cisco voice infrastructure with ITIL compliance, maintaining ~98% uptime.
• Authored RCA documentation adopted as a delivery center standard.
• Oversaw Nortel Meridian, Cisco Call Manager, and Cisco Unity voicemail systems.

• Managed Nortel infrastructure across five sites (3,000 seats), achieving 99% SLA adherence and reducing service costs.
• Delivered NOC support for global contact centers.
• Automated backup/reporting, improving operational efficiency.
• Enhanced ITIL processes, asset tracking, and audit compliance.
• Oversaw incidents, problems, and change management for critical platforms.